4 minutes read time
A busy reception with employees, contractors, visitors, and deliveries passing through can quickly become chaotic – and a chaotic environment can quickly become unsafe. Whether you have a full team of front-of-house staff or a small, unmanned reception area, here are some simple ways to make your reception a calm, welcoming and safe environment.
As the world of business becomes more international, the need to communicate clearly is more important than ever. Whether your facility is a manufacturing plant, a construction site or a small office, the chances are you’ll welcome employees, contractors or visitors from overseas at one stage or another.
The use of a multi-language guest sign-in/out system like WhosOnLocation can improve safety in your workplace by ensuring clear communication. Depending on why your guests are visiting, they could be asked to read and answer a number of questions, be made aware of on-site risks, complete an induction and/or sign an NDA to ensure their safety while on-site.
It’s important that any information you are asking a guest to read, understand and sign is properly answered and understood. Your Security or Health & Safety Team is responsible for ensuring policies and procedures are followed by everyone on-site, so remove the language barrier and induct your visitors in their native language.
Multi-language is especially helpful if you have a small, unmanned reception area. Visitors signing in through your self-serve Kiosk can easily switch between your default language and any of the other languages without the need of front-of-house staff to guide them through the sign-in/out process.
WhosOnLocation Multi-Language feature offers 11 different languages for signing in via a self-service Kiosk or with the front-of-house team
Keep the front desk looking professional and tidy by digitizing your processes and keeping traditional ‘paperwork’ to a minimum (or removing it altogether). A well-organized, digital filing system can help your front-of-house stay efficient (and tidy!).
With multiple deliveries passing through a reception daily, it’s important to ensure mail doesn’t clutter the front desk or pose a trip hazard for your employees and guests. A system that allows your delivery agents to sign in packages is a game changer for front-of-house teams.
A good delivery system will:
Pre-registering guests is a great way to help your front-of-house team manage their time, and create a fantastic visitor experience for your guests.
Empowering your team to pre-register their own guests when arranging and sending a meeting invite allows the front-of-house team to prepare for visitors in advance, pre-printing visitor badges, organizing parking or keys and equipment needed while on-site.
Your front-of-house team are not the only ones who are empowered with the right information when pre-registering a guest; so are your guests. When pre-registering a guest, you can also send a pre-meeting email, including:
WhosOnLocation has an extensive list of features with each subscription; including multi-language, deliveries and guest pre-registration. Give your front-of-house team the tools they need to make the best customer experience and ensuring your guests have all the information they need up front.
Take a free 30 day trial of WhosOnLocation and revolutionize the way you welcome guest on-site.