Solon, Ohio – March 4, 2021 – MRI Software, a global leader in real estate software, announces that it has acquired New Zealand-based WhosOnLocation, which provides an integrated solution that empowers organizations to address workplace safety and security needs. An enterprise-class, cloud-based platform with employee, visitor, contractor and emergency management applications, WhosOnLocation extends MRI’s workplace management offering to cover anyone who might have a physical presence on a commercial property, including industries such as manufacturing, services, and education.

“We are excited to welcome WhosOnLocation to the MRI family at a time when ensuring wellbeing and safety in the workplace is more critical than ever,” says Patrick Ghilani, Chief Executive Officer of MRI Software. “The acquisition enhances the comprehensive capabilities of our integrated workplace management solutions to enable the increased business agility organizations need to reimagine their workplaces. WhosOnLocation boosts our ability to support health and security measures, covering both landlords and tenants, as well as the wider community that engages with a property – reducing risk for everyone.”

With the COVID-19 pandemic leading to an increased need for agile workplaces, WhosOnLocation enables organizations to manage presence by tracking who is onsite at a property – or across multiple locations – at any time. The solution brings additional automation and efficiency to workplace safety and security management with arrival notifications, access permissions, emergency and evacuation management, and more. WhosOnLocation’s global client base will benefit from the added resources and innovation that come with being part of a well-established industry leader.

Darren Whittaker-Barnett, WhosOnLocation’s Chief Executive Officer, notes: “MRI offers the scale and global reach we need to accelerate the growth of our business in both our existing markets and new territories. Becoming part of MRI also offers our customers the opportunity to tap into its broad range of innovative workplace management solutions, which enable organizations of all types to more effectively manage their real estate portfolios and meet today’s unique business challenges.”

Used by facilities management teams, property managers and others involved in building operations to manage visitor, employee and service provider presence, WhosOnLocation manages nearly 5,000 facilities for 1,600 customers across 46 countries. Headquartered in Wellington, New Zealand, the company also operates in Australia, the UK, Europe, Canada and the US. MRI will continue to support WhosOnLocation users without interruption.

GrowthPoint Technology Partners, a Silicon Valley-based investment bank, acted as the exclusive financial advisor to WhosOnLocation.

About MRI Software

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organisations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit mrisoftware.com.

MEDIA CONTACTS:

Platform Communications for MRI

Hugh Filman (+44 7905 044850)

or Zoe Mumba (+44 7725 832393)

mri@platformcomms.com

(US for MRI)

Rachel Antman rachel@saygency.com

+1 212-362-5837

We are very pleased to announce that our CEO and founder Darren Whitaker-Barnett, has been recognized in the CEO Today magazine’s global CEO awards for 2021.

The awards recognize the achievements of CEOs honoring the most respected executives leading the global stage. A key component of the awards is to identify the most successful, innovative, and forward-thinking CEOs in business today.

No matter where the winners are located in the world, all were challenged during 2020 to bring their most innovative and forward-thinking leadership to guide their organizations through the global pandemic. 

Under the leadership of Darren, WhosOnLocation has successfully continued to grow and deliver a set of features to our customers to navigate the global pandemic and keep those in their duty of care safe and secure.

We’d like to congratulate Darren and all the other global leaders. To read the full list of winners and Darren’s article click here.

We hope you love the new site as much as we do. As always we welcome your feedback, if you have feedback to share good or bad please click here. 

WhosOnLocation goes beyond visitor management, with some surprising safety benefits for employees and contractors. One G2 reviewer said our releases included “Some of the best safety enhancements I’ve ever seen”. 

Our two mobile apps, WolEvac and WolMobile, are stand-out features. The geofencing technology used by WolMobile automatically signs employees and contractors in as they arrive for work and signs them out again as they leave. This means our customers’ people presence reports are as accurate as possible, and should a workplace be evacuated in an emergency, first responders know exactly who’s on-site. 

Excellent customer service

Customers consistently list our customer service levels as one of the reasons they love WhosOnLocation. In a recent case study, a customer from Beckman Coulter in the US said “I’m a customer service nut, and the service from WhosOnLocation is always phenomenal.”

Our friendly team is on-hand 24/7, and often responds within the hour. 

Improved communication

For larger businesses with a number of contractors, WhosOnLocation is perfect for improving communication. Using WolMobile, you can ensure everyone on-site is provided with the safety information they need. 

Use the home screen to display important safety info in-app as employees and contractors sign in. You can also ask everyone on-site to acknowledge important safety information as they arrive. If conditions change, you can even broadcast updates as a push notification.

New to WhosOnLocation? 

Keen to try our people presence software? All features mentioned are included in one subscription price – and you can trial them all for free for 30 days. Get started here. 

WhosOnLocation’s latest integration brings us one step closer to a fully virtual receptionist. Introducing Alexa for Business by WhosOnLocation. Welcome to the future!

What is a virtual receptionist? 

When we think about virtual receptionists, two different scenarios spring to mind. There are teams of remote receptionists who are contracted to take calls for a number of businesses. And then there is the futuristic type – AI fuelled robots who automate the entire process for you. 

Fully functioning robots aren’t widely available just yet. However, there are a number of technologies that can automate tasks and take the strain off under-resourced teams. 

• Visitor management software can automate the sign-in process. WhosOnLocation allows visitors to sign themselves in, presents instructions on where to wait, and automatically notifies their host. These self-serve kiosks are even available in a touchless, hygienic format. 
• Voice-activated assistants, such as Amazon’s Alexa for Business, can further personalize this process. By integrating with visitor management software, we can take our virtual receptionists up a gear; audibly welcoming guests and announcing arrivals.

Benefits of a virtual receptionist

We’ve already hinted at a few of the benefits, but let’s take a closer look at why you might need a virtual receptionist. 

Your front of house team is busy

Small businesses can still make a big impact when their visitors arrive. Rather than scrambling to unlock a door or locate a visitor’s host, let a virtual receptionist take on some of the load. 

With visitor admin largely taken care of, your front of house team can use their time more wisely. They’ll also be able to run errands and take breaks in the knowledge the front desk is always ‘manned.’

You have a large facility with multiple access points

How do you cover every access point to ensure employees and contractors are always signing in? Whether you need to carry out health screening, contact tracing, or simply know who’s on-site for health and safety reasons, virtual receptionists can ensure no one slips through the cracks. 

Your facility contains a number of hazardous zones

Think of this less like a virtual receptionist, and more like a virtual health and safety assistant. By placing sign-in kiosks or QR code posters at the entrance to each of your hazardous zones, you can ensure your employees and contractors have the information they need. Check out this blog for more details. 

Alexa for Business integration 

WhosOnLocation’s latest integration with Alexa for Business enhances the way you use your subscription. Here are some possible use cases to get the creative juices flowing… 

Welcome your visitors

Have a spiel you need to communicate to all visitors? Whether it’s ‘please keep your visitor pass visible’ or ‘ensure you wear a mask’, have Alexa automate the process for you. Once a guest has finished signing in at your kiosk, Alexa can verbally welcome them, and pass on any important information they might need to know. 

Announce an arrival

Meanwhile, inside your facility, you can keep an Alexa device close to your employee workstations to act as a doorbell. Alexa can announce when a visitor or contractor has signed in and is waiting to be collected from reception. This announcement can include their name and who they are visiting. 

Deny employee entry

Currently, carrying out health screening or imposing maximum occupancy to adhere to social distancing? Whatever your reason for denying an employee entry to your facility, create a trigger in WhosOnLocation to automatically prevent sign in, and have Alexa communicate the reason why. 

Remind contractors of expiring documentation

Whether it’s a safety induction, insurances or a qualification in need of renewal, have Alexa verbally remind your contractors of expiring documentation when they sign in. 

From visitor management software to voice-activated assistants, we are certainly edging ever closer to a truly useful virtual receptionist.

Ready to get started? 

To get started you’ll need an AWS enterprise account and a WhosOnLocation subscription. Visit our Help Center for step-by-step instructions on enabling the Alexa for Business integration. 

New to WhosOnLocation? 

Get started with a FREE 30 day trial today. No credit card required. 

We engaged Axenic, a security consultancy agency, to assess our current state of security, conduct internal audits and assist us on the path to certification (getting us ready for external audit and assessment – which was ultimately conducted by a third party auditor from BSI).

“It was the right decision to engage a security and compliance consultant. We couldn’t have done this without Lisa [from Axenic].”

– Tom Peck, Chief Technology Officer

Firstly, Axenic conducted a gap analysis using the Framework in conjunction with Annex A of ISO/IEC 27001 to create a Current Profile. As we mentioned earlier, we decided to implement everything in Annex A – even things that were not risks to our business/security processes – this was a business decision to follow best practice.

After this, we conducted a risk assessment. This report identified which controls were there and did not need improvement, which controls were already there but did need improvement, and which controls needed to be implemented from scratch. These are “risks” and are categorized as either low, moderate or critical.

Originally, we identified 35 risks. We achieved certification with only 7 areas of concern (though none enough to be a nonconformity).

“The process was not complicated, but we certainly had no idea how extensive or time-consuming it would be.”
– Andrew Thompson, Chief Security Officer

What kind of ongoing maintenance does it require to keep ISO-27001 certification?

ISO-27001 requires consistent management and maintenance. We’ve seen it said that ISO is a lifestyle, and that’s definitely true!

Retention of ISO 27001 certification includes…

• An annual surveillance audit makes sure you’re on track to managing all outstanding areas of concern
• A 3-yearly major re-audit will determine your eligibility to retain certification
• There will be other reports and documentation that requires even more regular review, bi-monthly etc.

Should you get ISO-27001 certified? 

Consider ISO-27001…

• If you want to serve customers in countries like Japan and India, it’s a legal requirement.
• If your customer base includes international organizations, ISO-27001 is more widely applicable globally than SOC 2.
• If your customers include large enterprises, it is good practice, and it removes a barrier when trying to get new customers over the line.

However…

• If you’re a small company (say, smaller than 20 people), consider that there are many roles that are required of staff over and above BAU, so a small team may not feasibly be able to complete or maintain ISO-27001.
• If you only service small businesses (who generally are less discerning than larger organizations) ISO-27001 certification is possibly not necessary.

“ISO certification has created a ‘security first’ mentality in our office culture; this is an absolute must-have when dealing with customer information.”

– Darren Whitaker-Barnett, CEO

Our advice to any organization going through the certification process:

Make sure you’ve got the resources to get through it because it’s not something you can go into half-heartedly. For example, sometimes it will make sense to bring in external experts.

Make sure you’ve brought everyone in the company along on the journey. This requires a big culture shift, so make sure everyone understands why this is important and what the process is like.

Make sure you have enough people to fill the roles required by the standard. We have a relatively small leadership team so with all the roles necessary it might not have been possible to do it if the team were any smaller.

You need someone to really own and drive this process internally. For us, this was our CEO – he was committed to this and really gave it everything. It had his full attention over and above everything else.

Disclaimer:

We are not security or compliance consultancy. Everything outlined in this article is purely our own experience or opinion. Every organization considering ISO-27001 should undertake their own research and gain professional advice before making a decision.

About WhosOnLocation

WhosOnLocation provides people presence management software that monitors the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site. Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations. Compliant with ISO:27001 2013 for Information Security Management. WhosOnLocation serves organizations in 42 countries around the world and manages over 60 million secure movements through thousands of locations each year. For more information, visit whosonlocation.com.

Click here for infographic

Top trends of 2020:

1. Smart technology

Technology continues to redefine the world around us, and there is no exception when it comes to facility management. As we enter into 2020, we can expect to see the majority of buildings adopt smart technologies as it is not only cost-effective, but you can also reduce your organization’s environmental impact. The five core benefits of smart technologies include:

• Integrated workplace and wellbeing management solutions to drive productivity, performance, and longevity 
• Energy and sustainability solutions for eco-friendly carbon footprint impact and compliance 
• Increased efficiency via automation for workstream optimization and cost-saving 
• Predictive maintenance capability for effective operations and better asset management
• Best practice and agile processes for converting reactive activities into smart services

2. Employee wellness programs

The productivity and wellbeing of employees have taken center stage in recent years, with organizations recognizing the value of happy and engaged staff when they have excellent mental and physical health. The health and wellness of their employees usually have a direct effect on the productivity and profits of a company. 

Wellbeing programs have led to a trend in FM managers focusing on the creation of workplace strategies that actively promote engagement, wellbeing, and, ultimately, the productivity of their staff. Some strategies include: 

• Healthy lunch and snacks
• Assistance programs
• Naps
• Fitness activities 

3. Sustainable solutions

The responsibility of sustainable solutions will only expand in the future for facility managers, as it’s a given fact that buildings account for almost 40% of global energy use, therefore sustainability has become an essential strategic topic. 

Existing assets and systems will need to be put into a sustainable framework, including making life-cycle assessments and undertaking life-cycle building management. Training employees in maintaining a sustainable workplace and developing new methods to reduce energy levels, waste and carbon footprint overall, is the future of facility management. 

4. Drones for inspection 

Within facility management, drones are primarily being used for inspections in hard to reach areas such as rooftop equipment or building facades. Drones can save time by preventing the need to erect scaffolding or aerial work platforms which also makes it cost effective. 

5. Augmented reality 

Augmented reality will enhance visibility and allow you to experience situations without physically being there. This will improve awareness of the surrounding risks and asset monitoring, especially for those that are difficult to access, such as pipes buried deep within walls or underground tunnels that may be dangerous to walk through. Maintenance tasks and system modifications can be completed more efficiently while helping protect workers. 

6. Outsourcing

There is a lot of pressure on companies in the modern world to offer value to their customers, forcing them to constantly innovate and expand their core services to deliver more and more value. The consequence of this is often a reduction in their non-core facility management budget, at the same time as employees and clients expect better workplace experiences. This is exactly what makes outsourcing such an attractive proposition and an upcoming trend in facility management.

7. Collaborative spaces

Collaborative spaces have quickly become a hot trend in office design over the last few years, and for a good reason. More space to collaborate in an office means improved employee morale, creativity, and productivity. 

It is no surprise that most of these trends stem from the evolution of technology. WhosOnLocation is one smart technology that has revolutionized the way thousands of organizations manage the safety and security of everyone on site. A paper book can record the details of who is on site but is ineffective when it comes to ensuring visitor data isn’t shared with others, that contractors have the relevant insurances, are inducted to site processes and procedure, and most importantly everyone is able to be accounted for in the unfortunate event of an emergency. 

Take a free 30 day, no obligation trial of WhosOnLocation today to find out how our smart technology can help you manage visitors, contractors, employees, and emergencies. 

Try WhosOnLocation for 30 days.

“…harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organizations across the region approach data privacy.”
– eugdpr.org

The maximum penalty for breaching GDPR on or after the enforcement date are fines up to 4% of annual global turnover or €20 million (whichever is greater).

For businesses using visitor management apps/software, here are some key things you need to know:

1. GDPR will ensure businesses are only collecting personal information that is for “specified, explicit and legitimate purposes”.

Make sure you are only collecting the bare minimum of data for operational purposes. Be specific and transparent about how this data will be used so that every site visitor understands how and why their information is being collected.

2. Data subjects have a right to be forgotten.

Don’t “remember” visitor information by default without explicit consent. Of course, some people will want their information saved if they are regularly visiting your site – just make sure visitors can voluntarily opt in to have their data saved for next time. Additionally, only keep records for as long as is absolutely necessary.

Data subjects may withdraw their consent for you to hold their data at any time, but note that the subject’s rights may be measured against “the public interest in the availability of the data”.

3. If you are regularly processing or monitoring large quantities of data, your business must appoint either an internal or external Data Protection Officer (DPO).

Data Processors (e.g. WhosOnLocation) and Data Controllers (e.g. WhosOnLocation customers) must both appoint a DPO. The DPO must be appointed on the basis of professional qualities such as expert knowledge on data protection law and practices.

4. Only work with Data Processors (vendors) who provide “sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of this Regulation.”

WhosOnLocation has been working through an incredibly thorough process to ensure that our software provides features that enable our customers (Data Controllers) to be GDPR compliant.

Some of these features will include:

• Giving our customers a way of automatically deleting (or anonymizing) visitor data after a certain length of time.
• Allowing site administrators to enable an option for visitors to “Do not remember me” during the sign in process. This will prevent the returning visitor feature for this visitors subsequent visits.
• Bulk visitor removal based on search terms should a visitor subsequently want their details removed from WhosOnLocation.
• Showing a waiver (optionally with signature required) to visitors who you require consent from.

As a Data Processor, WhosOnLocation must also notify our customers of a data breach “without undue delay”.

What’s next?

Are you processing the data of EU citizens or offering a product or service in the EU? Are you using third party vendors to process or collect any kind of personal data? Make sure your vendors are GDPR compliant. You will also need to have a legal expert review your privacy, data collection and data processing policies.

To read about the key changes implemented in May, visit the EU GDPR FAQ page.