Keep Flattening COVID-19 – Contact Tracing

Bridie Kruck

5 minutes read time

May 04, 2020

We may be winning the war on flattening COVID-19 around the globe but as we move back to a somewhat regular working environment we need to ensure we have the correct processes in place to continue to manage our obligations to keep those in our duty of care safe.  One of the key obligations required of organizations is ensuring they can trace who is likely to have come into contact with who if they are notified of a potential COVID-19 diagnosis of an employee or visitor.

Contact tracing is talked about a lot in the media at the moment and could be compared to the process a detective uses to solve a mystery. It is the process of piecing together accurately and quickly who has likely come into contact with the person diagnosed with COVID-19. In essence, who entered that person’s bubble. 

When contact tracing is performed manually it can be time-consuming to contact each person who may have been inside the same bubble.  With COVID-19 the need to identify, notify, and isolate those affected quickly has never been so important as the world races to reduce the spread, and eventually irradicate COVID-19.

In the context of contact tracing in the workplace having the ability to contact trace quickly and effectively can only be done electronically. This is not in a big brother way with granular tracking of every step a person takes when on-site, but at the very least at a level where you know which visitors and contractors have entered your building or facility, who they met with, and which areas of your facility they were present in. If it is an employee then where they work, who was on-site at the same time, and whether they met with external parties.  Contact tracing is not a nice to have, it’s a must-have in the modern work environment. 

The benefits to your organization having contact tracing is that you can quickly identify: 

  • Those employees that should be sent home to self-quarantine, 
  • Visitors that need to be contacted and,
  • Areas of the building which may require additional cleaning.


Management and reporting

The management and reporting on who was in your organization on a certain day at a particular time is easy and simple with WhosOnLocation. Allowing you to remove possible human error when drawing on paper records or memory.  Using our People Presence report you can identify who was on-site be they visitors, contractors, or employees. This allows you to identify who was likely to engage with another person on-site and as a result, contact those in that bubble and hopefully mitigate any potential wider spread.


Use inter-zone kiosks

For facilities with a large footprint like large scale manufacturing plants, granular tracing is possible using our inter-zone kiosks feature. Where the commonly used reception sign-in kiosks allow you to know who was on-site at a specific time, Inter-zone kiosks allow you to track people as they move through your facility delivering a more detailed insight as to who went where.  With inter-zone kiosks, employees and contractors are encouraged to sign in to each zone as they move through a site. This gives you the ability to accurately track who is accessing which areas of your location and when.


Data retention

Your visitor, contractor, and employee data is retained for the lifetime of your WhosOnLocation account. This enables you to pull contact tracking reports if and when needed with peace of mind that all of the information will be present.

In order to comply with GDPR and various privacy regulations, we do provide options for customers to have visitor data automatically removed after a specified period. In addition, customers are able to manually erase and purge visitor records from their WhosOnLocation account. For future contact tracing purposes, we recommend retaining visitor information for at least 60 days before removing. 


Other features

In addition to contact tracing, you can also use these features within WhosOnLocation to further strengthen your organization’s on-site safety and security to keep COVID-19 out:

Entry greeting – Make your guest aware of your on-site rules and expectations at the time of entry.  A mandatory rule could be that anyone coming on-site needs to use hand sanitizer before proceeding to the reception. 

Instruction banner – Inform guests of your on-site mandatory rules before gaining entry. 

Pre-entry qualification – Asking guests (visitors and contractors) a series of questions, that if they don’t meet the criteria they are unable to enter. As an example, this could be “Have you experienced flu-like symptoms in the last 14 days?”.

Banning entry – If you were in the unfortunate situation to experience an on-site exposure to COVID-19. Add the employees, visitors, and contractors to a banned list so they are unable to gain access during their self-isolation period to keep your organization protected. 

If you are an existing WhosOnLocation customer contact tracing and all other features mentioned are available within your current subscription. To find out more about contact tracking click here

Not a customer? Take a free 30-day trial to get started with contact tracing to protect your organization against COVID-19 and beyond.