Learnings from Facilities Integrate

Rhian Greener

4 minutes read time

February 24, 2021

Just before the Christmas break, our sales executive James attended Facilities Integrate in Auckland, New Zealand. With most trade shows across the world canceled or postponed in 2020, we felt incredibly lucky to have an opportunity to attend a non-virtual event.

It was fantastic to meet with customers (both existing and prospective) in person, and catch up on the impact such a turbulent year has had on your businesses. 

We noticed a few common themes in the conversations we were having with attendees. In the midst of a pandemic, processes have had to change. We caught up with James to hear what his key takeaways from the event were.

Facilities Integrate

James, first off, can you tell us a little more about Facilities Integrate?

Facilities Integrate is a trade event specifically for facilities managers. It’s a great opportunity to network with peers in the same industry, try out the latest equipment and technologies, source the best suppliers and generally keep on top of what’s happening in the facilities space. I feel very lucky to have been able to talk to our customers in person again!

I’ll bet. When talking to the attendees, what did you notice was the biggest challenge facing facilities managers during the COVID-19 pandemic? 

Contact tracing came up a lot. More specifically, facilities managers were looking for flexible solutions to make signing in as easy as possible for everyone. 

Before the COVID-19 pandemic, the majority of our customers understood the importance of signing in visitors. However, it was generally the high security or hazardous sites that were concerned with signing in employees and contractors, too. With the COVID-19 pandemic, that’s all changed. 

Now, every workplace has a responsibility to protect the health of those working in its duty of care. One of the most crucial ways to do this is through contact tracing. This means signing everyone in each day is more important than ever. Lots of the facilities managers were looking for easy ways to turn signing in and out into a habit for employees. 

How can WhosOnLocation help with that? 

WhosOnLocation offers an incredibly flexible platform with 12 different ways to sign in – so there’s something for every workplace, and every employee. We often find our customers will use a few different methods at one site, to make it as easy as possible for employees to remember to sign in. 

Which methods are the most popular?

Some employees prefer to download the WolMobile app on their smartphone and use the auto sign in/out feature. This is the most foolproof way of ensuring everyone on-site is accounted for. It uses geofencing technology to update on-site status. Employees and contractors don’t even need to lift a finger.

Others might prefer to sign in using a touch screen kiosk in reception. Or scan a card to sign in with one simple step. Or even just provide their name to the front of house staff. 

Offering a variety of methods makes it easier to sign everyone in. So you can be safe in the knowledge your contact tracing processes are as robust as possible. 

Is there a method that’s preferred by customers? 

The kiosk (using an iPad or tablet) is the most common way to sign in. This is especially the case now we have released our touchless kiosk feature. By setting your kiosk to touchless mode, you can now present a QR code on the screen. Guests scan the code to sign in from their own smartphone. 

Employees, contractors and visitors simply scan the code to see the entire kiosk experience replicated in their browser. It’s been a game-changer during COVID, as customers looked for a more hygienic, hands-free alternative to the sign-in kiosk. 

Did QR code posters come up in conversation at the event at all? 

Great question – it was really exciting to demo QR code posters for the first time at the event. These posters are an easy, low-cost way to deploy WhosOnLocation, as no expensive kiosk hardware is required.  

They’re also a great way to make your sign-in process more robust. If you have multiple doors, you can use posters at each access point. This helps to capture any employees or contractors who use side entrances to enter or leave.

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