Frequently Asked Questions

What is a location?

A location is a physical presence with a physical address eg. a Head Office, Warehouse, Manufacturing Plant.

What are the key features of WhosOnLocation?

Our standard feature set includes:

  • Visitor and employee presence management
  • Visitor Pre-registration
  • Unlimited Users
  • Setup as many kiosks as you like at a location
  • Multiple Guest Pass templates
  • Guest Pass Printing
  • Custom Guest Sign-in questions including; multiple choice questions, single choice questions, NDA waiver, image based questions, watch video, conditional question workflows
  • Custom Welcome Greetings on Kiosk
  • Multiple ways for Guests to sign-out; scan out using barcode or QR code on kiosk, look up name on kiosk, receptionist sign out from receptionist PC, auto sign-out at set time
  • Sign-out survey
  • Reporting; evacuation, guest presence and employee presence

Click here for a full detailed feature list.

What are opt-in Add-ons?

Opt-in Add-ons are features which enhance your WhosOnLocation experience. The standard feature set gives you all you need for a powerful people presence management system. Add-ons are free and included with all Plans.

  • Acknowledgment Notices
  • Asset Management
  • Dashboards
  • Identity Management
  • Induction Records Management
  • Qualifications Management
  • Service Provider Management
  • WolEvac
  • WolMobile
  • Triggers
  • WolPass

Do you charge for Plug-ins and Integrations?

Some do incur an additional fee, please contact the Customer Support Team for pricing.

Do you support campus locations?

Yes we do. We define a campus as a group of three or more buildings in the same location. Contact our Sales Team for custom pricing.

Do you support multi-tenant locations?

Yes we do.

How do multi-tenant locations work?

Visitors select the company name they are visiting on the kiosk and then enter the dedicated sign-in process for the company they are visiting. Contact our Sales Team for custom pricing.

Does each multi-tenant need their own license?

Yes. You will need to register for the plan that best suits your business. Check out our pricing page for more details.

What can I use as a kiosk?

If you are not printing labels: Any Windows PC or Tablet device will work as long as the internet browser being used is Internet Explorer, Firefox, Edge or Chrome. We also support Mac workstations with the Safari internet browser and iPad using our WolKiosk app in the Apple Store.

If you are printing labels:  Any Windows PC or Tablet device will work as long as the internet browser being used is Internet Explorer IE9+ or Firefox ESR (not Chrome). We also support the iPad as a Kiosk using our WolKiosk app available in the Apple Store. The  iPad and printer must share the same Wi-Fi. To learn more about iPad with printing check out our help article.

How often do you add new features?

We are continually evolving WhosOnLocation, and generally release one or two key features a month. We consider all feedback, suggestions, and requests from our customers. You can contact our Customer Support Team with requests for new developments.

How can I keep up to date with news about new features?

Easy. Sign up for our regular feature release emails here.

Do you support Android kiosks?

We currently support iPad and Windows based tablets. We do not currently support Android tablets when used as a kiosk.

Is my data secure?

Yes. We take data security very seriously; our servers are located in dedicated spaces at top-tier data centers and are protected by layered security defenses. WhosOnLocation servers are hosted at Tier 3, SSAE-16, or ISO 27001 compliant facilities. For more detail visit our Helpdesk.

How long do you retain my data for?

We retain your data for the lifetime of your license with WhosOnLocation.

Do I have to pay a support fee?

No, this is included in your plan, unless you have a dedicated Account Manager which incurs a fee.


For pricing specific FAQ’s, please click here.

Customer Support

24/7 support is available from your friendly customer care team. Better yet, this is included in your annual license with no extra online service fees.

30 Day Free Trial

You get access to all features and Add-ons. No credit card required. Post trial all of your customizations, data, and actions remain intact if you continue on to License.

Access Online

As a cloud-based solution there is no software to download. Simply log on from any browser; allowing you to deploy and manage multiple locations, anywhere in the world.

© WhosOnLocation 2018