Frequently Asked Questions

What is a location?

A location is a physical presence with a physical address eg. a Head Office, Warehouse, Manufacturing Plant.

What are the key features of WhosOnLocation?

Our standard feature set includes:

  • Visitor and employee presence management
  • Visitor Pre-registration
  • Unlimited Users
  • Setup as many kiosks as you like at a location
  • Multiple Guest Pass templates
  • Guest Pass Printing
  • Custom Guest Sign-in questions including; multiple choice questions, single choice questions, NDA waiver, image based questions, watch video, conditional question workflows
  • Custom Welcome Greetings on Kiosk
  • Multiple ways for Guests to sign-out; scan out using barcode or QR code on kiosk, look up name on kiosk, receptionist sign out from receptionist PC, auto sign-out at set time
  • Sign-out survey
  • Reporting; evacuation, guest presence and employee presence

Click here for a full detailed feature list.

What are opt-in Add-ons?

Opt-in Add-ons are features which enhance your WhosOnLocation experience. The standard feature set gives you all you need for a powerful people presence management system. The majority of our Add-ons are free and included with all subscription plans.

  • Acknowledgment Notices
  • Asset Management
  • Dashboards
  • Identity Management
  • Induction Records Management
  • Qualifications Management
  • Service Provider Management
  • WolEvac
  • WolMobile
  • Triggers
  • WolPass

Note: For more details on which Add-ons incur a fee, click here or please contact our Customer Support Team for pricing.

Do you have to pay for Add-ons?

Yes, some of our Add-Ons are pay to use. We currently charge for WolScan and WolGuard. For details of pricing click here.

Do you charge for Plug-ins and Integrations?

Some do incur an additional fee, please contact the Customer Support Team for pricing.

Do you support campus locations?

Yes we do. We define a campus as a group of three or more buildings in the same location. Contact our Sales Team for custom pricing.

Do you support multi-tenant locations?

Yes we do.

How do multi-tenant locations work?

Visitors select the company name they are visiting on the kiosk and then enter the dedicated sign-in process for the company they are visiting. Contact our Sales Team for custom pricing.

Does each multi-tenant need their own license?

Yes. You will need to register for the plan that best suits your business. Check out our pricing page for more details.

What can I use as a Kiosk?

We have a number of different set up options depending on the hardware you want to use. These are detailed on our hardware page.

How often do you add new features?

We are continually evolving WhosOnLocation, and generally release one or two key features a month. We consider all feedback, suggestions, and requests from our customers. You can contact our Customer Support Team with requests for new developments.

How can I keep up to date with news about new features?

Easy. Sign up for our regular feature release emails here.

Do you support Android Kiosks?

No we don’t. We only support iPad and Windows based tablets as Kiosks.

Is my data secure?

Yes. We take data security very seriously; our servers are located in dedicated spaces at top-tier data centers and are protected by layered security defenses. WhosOnLocation servers are hosted at Tier 3, SSAE-16, or ISO 27001 compliant facilities. For more detail visit our Helpdesk.

How long do you retain my data for?

We retain your data for the lifetime of your license with WhosOnLocation.

Is WhosOnLocation GDPR compliant?

Yes, we are compliant and take the protection of our customers data very seriously. GDPR enables us to strengthen the protection of your personal data. To find out about more about GDPR and WhosOnLocation, click here.

Is WhosOnLocation ISO certified?

Yes we are. Firstly; like many cloud services, including our competitors, WhosOnLocation utilizes AWS cloud hosting services. AWS has certification for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2019, and ISO/IEC 9001:2015 and you can learn more about their compliance here. However; just because a cloud service uses AWS, or another ISO certified cloud hosting service, it does mean the cloud service itself is automatically certified by association – it is not. Here at WhosOnLocation we know that it takes a lot of trust to put your data in the Cloud and so we ourselves are ISO27001:2013 certified. You can learn more about our ISO certification here.

Do I have to pay a support fee?

No, this is included in your plan.


For pricing specific FAQ’s, please click here.

Customer Support

24/7 support is available from your friendly customer care team. Better yet, this is included in your annual license with no extra online service fees.

30 Day Free Trial

You get access to all features and Add-ons. No credit card required. Post trial all of your customizations, data, and actions remain intact if you continue on to License.

Access Online

As a cloud-based solution there is no software to download. Simply log on from any browser; allowing you to deploy and manage multiple locations, anywhere in the world.

© WhosOnLocation 2021