Last Updated: Date 24 April 2020
Please note as part of our GDPR program we apply GDPR security and privacy principles to all data not just EU personal data. That way, You will be well positioned with data protection regulatory frameworks around the world.
You can download our GDPR Statement here
There are several definitions You must be aware of in relation to WhosOnLocation’s compliance with GDPR. The most important is the difference between a ‘Data Controller’ and a ‘Data Processor’. Below we provide You with clarity on both, along with other definitions, as this is extremely important to avoid some ambiguity about responsibilities.
The Data Controller is an individual or legal entity that determines (controls) the purposes and the means of the processing of personal data about a Data Subject (a visitor, employee, or contractor). This determination can be done alone or jointly with others.
If You are a user of our visitor, contractor, employee, or evacuation management services, You, our customer, will be the ‘Data Controller’ and WhosOnLocation will be acting on our customer’s behalf and will therefore be acting as our customer’s “Data Processor”.
WhosOnLocation is also a Data Controller as it collects and processes its customers data for sales, service delivery, invoicing, customer relationship management and direct marketing.
A Data Processor is responsible for processing personal data on behalf of a Data Controller. In the context of our Customers use of our services Data Processor means Us, WhosOnLocation Limited.
As the Data Processor our details are:
Level 2, 181 Vivian Street
A Data Subject means the ‘visitor’, or contractor, or employee who has data about them collected and controlled by the Data Controller; (Name, organization, email, mobile, etc.). The Data Controller may capture data from a Data Subject directly, or the Data Subject may submit data to the Data Controller; but in both cases the Data is captured using our application service.
The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person (Data Subject) who can be directly or indirectly identified in particular by reference to that personal data.
We define the scope of Personal Data, both non-sensitive and sensitive, in relation to its capture and use by the Data Controller below.
The following personal data information from Data Subjects (visitor, employees and contractors) are processed by WhosOnLocation on behalf of the Data Controller:
Note: Custom questionnaires can be enabled by the data controller (Customer) to capture any additional information required. Additional personal information may be collected depending on what the data controller requires in these customer questionnaires.
WhosOnLocation has documented and will follow its procedure for responding to GDPR requests to support its Data Controller in the event an individual exercises their Data Subject rights:
|Data Subject Right||Description||How WhosOnLocation Supports this right|
|The right of access||
Data Subjects have the right to obtain confirmation that their personal data is being processed, access to their personal data and information on the processing.
Data Controllers have access to captured data about any Data Subject via the application’s reporting tools. Data can be exported and shared with the Data Subject on request.
|The right to erasure;||
Personal data shall be erased without undue delay if:
|Data controllers (or WhosOnLocation on the data controllers behalf) will be able to delete specific records from their live instance either in bulk or record by record. There is a setting to enable “auto removal of records after x number of days” to automatically remove all visitor information after a certain length of time has passed. Once a record is removed from their live instance, it will no longer be available to be reported on or be visible to anyone with access to their WhosOnLocation account.|
|The right to object;||Data Subjects have the right to object to the processing of personal data on grounds of the Data Subject’s situation.||
|The right to rectification;||
The Data Subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her.
|Data Controllers (customers) can rectify personal data stored within the application.|
|The right to restrict processing;||Allowing site administrators to enable an option for visitors to “Do not remember me” during the sign in process. This will prevent the returning visitor feature for this visitor’s subsequent visits.|
|The right to data portability;||The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.||Data Controllers have access to captured data about any Data Subject via the application’s reporting tools. Data can be exported and shared with the Data Subject on request.|
|The right not to be subject to automated decision-making including profiling.||The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.||WhosOnLocation as a data processor does not perform automated decision-making including profiling but data controllers can set up rules that consists of conditions that when met can trigger an action based on the rule being met. There is a reliance on the data controller to ensure any automated individual decision making they perform are in accordance to the GDPR’s requirements.|
GDPR specifies the need to have consent obtained before using personal information for specific purposes.
WhosOnLocation does not collect personal information directly from the Data Subjects. It only processes information on behalf of the data controller. The requirement of gaining consent is the responsibility of the data controller. The data controller must ask for the Data Subject’s consent prior to collecting any personal information.
WhosOnLocation’s customers (data controllers) decide under what circumstances require a waiver (or Privacy Statement) to be acknowledged prior to signing into a location. Once signed in, if a Data Subject (visitor, contractor, or employee) has signed a waiver, the waiver can be shared with that Data Subject if the Data Controller applies ‘sharing’ settings. The Data Controller can also access a report on specific Data Subject and provide this information to the Data Subject on request.
WhosOnLocation (as the Data Processor) does not process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, health data, sexual orientation data, or trade union membership, for the purpose of uniquely identifying a natural person. However we may process biometric data if the Data Controller captures it as part of their use of the application but only where the Data Subject has given explicit approval prior to such data being captured and processed or any other circumstance permitting such processing under Article 9 of the GDPR.
The GDPR requires the data processor to notify the personal data breach to the data controller without undue delay and to the supervisory authority not later than 72 hours after having become aware of the personal data breach unless it is unlikely to result in a risk to the rights and freedoms of natural persons.
WhosOnLocation’s Information Security and Privacy Incident Management process has been updated to ensure that in an event of a data breach, the data controller and supervisory authority are notified within the required period.
The notification will contain relevant information including the nature of the personal data breach and likely consequences of the personal data breach, etc.
International transfers and processing of personal information must fulfil requirements laid down in the GDPR. Data transfers to countries whose privacy arrangements (laws, regulations, official compliance mechanisms) are compliant with GDPR do not require official authorisation or specific additional safeguards.
WhosOnLocation’s server regions are in United States, United Kingdom, Australia, Canada and New Zealand.
The European Commission has recognised Canada (commercial organizations), New Zealand, the US (limited to the Privacy Shield framework) as providing adequate protection.
The UK government has committed itself to ‘maintaining the stability of data transfer between the EU Member States and the UK’ after Brexit, in its White paper.
The GDPR specifies the requirement to implement appropriate technical and organisational measures to ensure compliance with GDPR and protect the rights of the Data Subjects.
The GDPR specifies the requirement to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, considering the nature, scope, context, purposes of processing and the risk to the rights of freedoms of natural persons.
WhosOnLocation takes technical and organisational security measures such as, but not limited to:
WhosOnLocation is also implementing an ISO 27001 information security management system (ISMS) and expects to be certified in late 2018 early 2019.
The GDPR requires that you appoint a representative in the EU.
WhosOnLocation has appointed a DPO who will be responsible for setting up policies, reviewing Data Protection Impact Assessment reports, monitoring compliance with the GDPR, and all tasks listed in Article 39.
The Data Protection Officer
The GDPR specifies Under Article 27 of the General Data Protection Regulation (GDPR), an organisation with no establishment in the European Union, and which processes the personal data of people inside the EU, must appoint a Data Protection Representative in the Union to allow individuals and local data protection authorities to have a contact in the EU.
Whosonlocation Limited, which processes the personal data of individuals in the European Union, in either the role of ‘data controller’ or ‘data processor’, WhosOnLocation has appointed a DPR Group as its Data Protection Representative for the purposes of GDPR. DPR Group are based in Ireland and gives us Contact locations in all 28 EU member states. The contact details for DPR Group HQ are:
Office 29, Clifton House
Fitzwilliam Street Lower,
If you want to raise a question to Whosonlocation Limited, or otherwise exercise your rights in respect of your personal data, you may do so by:
|Austria||DPR Group, City Tower, Brückenkopfgasse 1/6. Stock, Graz, 8020, Austria|
|Belgium||DPR Group, Place de L’Université 16, Louvain-La-Neuve, Waals Brabant, 1348, Belgium|
|Bulgaria||DPR Group, 132 Mimi Balkanska Str., Sofia, 1540, Bulgaria|
|Croatia||DPR Group, Ground & 9th Floor, Hoto Tower, Savska cesta 32, Zagreb, 10000, Croatia|
|Cyprus||DPR Group, Victory House, 205 Archbishop Makarios Avenue, Limassol, 3030, Cyprus|
|Czech Republic||DPR Group, IQ Ostrava Ground floor, 28. rijna 3346/91, Ostrava-mesto, Moravska, Ostrava, Czech Republic|
|Denmark||DPR Group, Lautruphøj 1-3, Ballerup, 2750, Denmark|
|Estonia||DPR Group, 2nd Floor, Tornimae 5, Tallinn, 10145, Estonia|
|Finland||DPR Group, Luna House, 5.krs, Mannerheimintie 12 B, Helsinki, 00100, Finland|
|France||DPR Group, 72 rue de Lessard, Rouen, 76100, France|
|Germany||DPR Group, 3rd and 4th floor, Altmarkt 10 B/D, Dresden, 01067, Germany|
|Greece||DPR Group, 24 Lagoumitzi str, Athens, 17671, Greece|
|Hungary||DPR Group, Kálmán Imre utca 1, Budapest, 1054, Hungary|
|Ireland||DPR Group, Phoenix House, Monahan Road, Cork, T12 H1XY, Republic of Ireland|
|Italy||DPR Group, BPM 335368, Via Roma 12, 10073 , Turin, Italy|
|Latvia||DPR Group, 4th & 5th floors, 14 Terbatas Street, Riga, LV-1011, Latvia|
|Lithuania||DPR Group, Vilniaus g.31, Vilnius, LT- 01402, Lithuania|
|Luxembourg||DPR Group, BPM 335368, Banzelt 4 A, 6921, Roodt-sur-Syre, Luxembourg|
|Malta||DPR Group, Tower Business Centre, 2nd floor, Tower Street, Swatar, BKR4013, Malta|
|Netherlands||DPR Group, Cuserstraat 93, Floor 2 and 3, Amsterdam, 1081 CN, Netherlands|
|Poland||DPR Group, Budynek Fronton ul Kamienna 21, Krakow, 31-403, Poland|
|Portugal||DPR Group, Torre de Monsanto, Rua Afonso Praça 30, 7th floor, Algès, Lisbon, 1495-061, Portugal|
|Romania||DPR Group, 15 Piaţa Charles de Gaulle, nr. 1-T, Bucureşti, Sectorul 1, 011857, Romania|
|Slovakia||DPR Group, Apollo Business Centre II, Block E / 9th floor, 4D Prievozska, Bratislava, 821 09, Slovakia|
|Slovenia||DPR Group, Trg. Republike 3, Floor 3, Ljubljana, 1000, Slovenia|
|Spain||DPR Group, Puerta de las Naciones, Ribera del Loira 46, Madrid, 28042, Spain|
|Sweden||DPR Group, S:t Johannesgatan 2, 4th floor, Malmo, SE – 211 46, Sweden|
|United Kingdom||DPR Group, BPM 335368, 372 Old Street, EC1V 9AU, London, United Kingdom|
PLEASE NOTE: when mailing inquiries, it is essential that you mark your letters for ‘DPR Group’ and not ‘Whosonlocation Limited’, or your inquiry may not reach us. Please refer clearly to Whosonlocation Limited in your correspondence.
On receiving your correspondence, Whosonlocation Limited is likely to request evidence of your identity, to ensure your personal data and information connected with it is not provided to anyone other than you.
If you have any concerns over how DPR Group will handle the personal data we will require to undertake our services, please refer to our privacy notice at https://www.dpr.eu.com/legal-privacy.
WhosOnLocation Limited (“WhosOnLocation”) uses certain subprocessors, subcontractors and content delivery networks to assist it in providing the WhosOnLocation Services as described in the Master Subscription Agreement (“MSA”).
WhosOnLocation maintains an up-to-date list of the names and locations of all sub-processors used for hosting or other processing of Service Data, which is available to our Customers and can be found here. The list also may be obtained by contacting email@example.com.
WhosOnLocation offer several settings to help your organization meet its GDPR (General Data Protection Regulation) compliance. We have given you the tools to meet these standards through a combination of existing and new features.
Learn more in our Helpdesk
Fulfilling our privacy and data security commitments is important to us. We are committed to:
For more information or any questions please email firstname.lastname@example.org
You can download our GDPR Statement here