Get a handle on service provider access

Rhian Greener

4 minutes read time

May 11, 2020

Updated June 2020

As many organizations look to transition back to work, WhosOnLocation can now help you get granular with your access rights…

Greater control over when service providers are permitted on-site

Need to ensure service providers don’t turn up a day early and disrupt your project’s schedule? Or simply need to prevent them from accessing the site once the job is finished? 

New changes to your WhosOnLocation subscription mean you now have greater control over who’s permitted on-site and when. 

Granular access permissions

You can now specify a date range to determine when service providers are able to sign in to each of your locations, both at an organization and member level. 

If a service provider member arrives on-site outside of these dates, the system will automatically prevent them from signing in. Using triggers, you’ll even be able to notify the right people via SMS or email that someone’s arrived on-site when they shouldn’t have.

Banning service provider members

With so many people to keep track of on any site, our latest ‘banned status’ feature should help give you peace of mind as we gear up to return to work. 

Had problems with a service provider member in the past? Whether they’ve incorrectly logged their hours, had a run in with the team or simply done an unsatisfactory job, you can now prevent them from entering your sites again. 

By banning a service provider member, you’ll be automatically stopping them from successfully signing in to any of the locations in your organization. Again, you can also use triggers to receive alerts if a banned service provider member attempts to sign in. 

Empower your service providers to use these settings

You can even enable both of these new settings in the service provider portal, so organizations can manage their teams themselves. So, why should you enable their access? 

If an organization lets a member go

Say one of your service provider organizations has to let one of their team go for misconduct (or any reason). If they still have the token they used previously to enter your sites, they’d potentially still be able to gain access. 

This is where the banned status comes into its own. Organizations are empowered to ban any individual who poses a risk to their customers, revoking access to all of your sites and protecting your people. 

If you’ve complained about an individual

If you’d had reason to lodge a formal complaint about a service provider member, their organization can ensure they don’t access your site again using the banned status. This allows organizations to manage their team without your input – and saves you time in the process!  

If you’re organizing a new project

Similarly, this feature is very useful when planning a new project with an organization. By empowering service providers to manage their own team within WhosOnLocation, you can save yourself time. The ins and outs of which members are required and permitted on-site during the job can be taken care of by the service provider organization and set up directly in WhosOnLocation, so you no longer need to be the middle man. 

Get oversight of a service provider’s status

Finally, our clever status summary pops up whenever the sign-in/out manager signs a service provider in, so you have clear oversight of whether members are permitted on-site. This pop-up also details why an individual might have been denied access, e.g. inductions that need renewing / temporary access expired, so you’re never left in the dark.

All of the features discussed are included in all WhosOnLocation subscriptions. 

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