4 minutes read time
COVID-19 has thrown the entire world a curveball. As everything from travel plans to major global events have been cancelled or put on hold, individuals and businesses all over the world have received a masterclass in flexibility.
Like the majority of businesses, at WhosOnLocation we’ve had to pivot our thinking, re-work our plans and become more reactive to the changing needs of our customers. That’s where our touchless solution comes in.
We’ve been asked this question a lot in recent months. As experts in people presence software, it’s our mission to help customers mitigate risks to their visitors, employees and service providers through constant innovation.
Before COVID-19 hit the news, WhosOnLocation already had a robust feature set that could help customers reduce the risk of spreading a virus within their facilities, including:
However, more was required. A global pandemic like COVID-19 puts every single customer at risk, and ensuring we had ways to mitigate these risks became our top priority.
When the world went into lockdown earlier this year, we started reaching out to our customers from all sectors to ask about their business needs, and how WhosOnLocation could help.
From picking up the phone and having a good old chat, we identified a few key areas that needed addressing. These included:
First off, we got straight into a working remotely solution in response to businesses closing their physical facilities throughout the world.
Released back in April, working remotely allows employees and service providers to sign in for work from their homes (or anywhere!). In doing so, our customers have a clear record of everyone who is working in their duty of care at any one time, regardless of where they are.
This feature really comes into its own when used in the WolMobile application. Those who are signed in for work remotely will be able to view important safety notices in-app, receive instant messages from their employer and send their location to a nominated safety operator in the event of an emergency.
Before we’d even heard the word COVID-19, WhosOnLocation already accommodated a number of ways to sign in hands free, including:
However, from our conversations with customers, we realised a more seamless solution is required during a pandemic, and beyond.
To get a deeper understanding of your needs, we carried out an in-depth survey.
So when it comes to a touchless solution, what was the verdict?
We drilled deep asking a number of questions to help guide our solution. Here are the headlines:
77% of those surveyed* said they’d rather use a touchless, self service kiosk than sign visitors in with their front of house team.
76% would rather keep things digital, using a touchless kiosk to display a QR code, rather than a printable poster.
64% would rather tailor the sign in questions they ask for visitors, than for employees or service providers.
69% didn’t require a touchless solution for deliveries.
*Of a survey of 240 customers with varying role types.
Our brand new, touchless solution will be released in the coming weeks, offering you a way to sign in all visitor types, and integrate with all the best parts of WhosOnLocation.
Our touchless solution will allow visitors, employees and service providers to register themselves as on-site using their own devices, for a simple, safer, sign-in experience.
More information to come very soon, watch this space!
New to WhosOnLocation?
Take a free 30 day trial today.