4 minutes read time
For large enterprise and corporate entities, in regular times, facility managers are caught in the middle of managing many department needs and wants. Bolt-on a global crisis like COVID-19, and those demands exponentially increase. Keeping abreast of technology changes can be daunting, and preconceived notions, better known as myths, can creep into the selection process.
Visitor management systems are a great example.
Before the crisis, facility managers were one of the stakeholders in a visitor management system. Sometimes driving or participating in the selection, adoption, installation, and maintenance of these systems. Traditionally, the main driver for the adoption of a visitor management system was identification, compliance, and notification. The benefits and value are still relevant, but the use cases have expanded given the crisis. In turn, so have the myths about what a visitor management system is and the value it creates.
Let’s take a look at the top four typical myths of visitor management:
This myth is a story about the system capabilities and the value creation of them. Like other examples where software has helped mature an industry, visitor management is no different. Today’s modern visitor management systems have expanded beyond the clipboard and the visitor and have become a dynamic digital front end and operating system for the enterprise, schools and universities, multifamily communities, and regulated facilities delivering a ton of added value.
Broadly valid up until recent developments. Many now see this as inverted: Access control is becoming a feature of visitor management. Why? With the evolution of how we define a “visitor” to encompass not only guests but also employees, contractors, and anyone who comes to your facility, the visitor management systems are now identity management and workflow management systems. They can work stand-alone or participate as the digital interfaces of your building management systems.
This one is tricky because it has less to do with the specific system and more to do with the configuration and your partner. It’s true that there are systems on the market that are lousy, despite how good the configuration or partner is, but let’s assume you are selecting the correct and reputable system for your use case. With that assumption in place, leading companies in the market now have sound knowledge and methods in place that eliminate this as a problem. My suggestion is to work with the leaders in visitor management – their systems and configurations are robust and reliable, and they’ll be able to answer any questions or break down complexities for you.
I hear you. I do. I’ll go as far as to say, “I feel you.” Just like in myth three above, this comes down to your selection process. The industry, companies, and systems have grown up. Multiple systems don’t have to be problematic – companies that understand the value of partnership have worked diligently to ensure integration of systems is seamless and easy. They are robust and built for the enterprise.
In summary, although historically visitor management systems were developed for single-use low return, features of a more extensive system, the times have changed. With the increased demands of your facilities to know who is who, in some cases, before they arrive, and then to have the workflows in place to manage the processes, I suggest you dust off the old perception of visitor management and take a look at what is on the market today. The moment is now.
Lee Odess is one of the most accomplished and knowledgeable Building Access experts in the world. He is the Founder of E+L+C, and former executive of Allegion, a billion-dollar manufacturer in the lock and access control industry. He also served as an Executive of Unikey, a start-up that pioneered the IoT/smart lock/smart physical access control industry and began his career as an Executive with the first cloud-based physical access control manufacturer, Brivo.
Currently, Lee is the founder of www.InsideAccessControl.com and www.InsideVisitorManagement.com, a media and blogging platform focused on the physical access control and visitor management industry, and Group337, a Growth Studio focused on business creation in the commercial real estate, proptech, and smart home markets for small to large companies in the security, access control, and IoT industry.