The WhosOnLocation Blog

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The new Help Center – the answers you need, when you need them

2 minutes read time

As Leonardo da Vinci said “Learning never exhausts the mind,” and our Help Center is no exception to this. Learning is an essential part of our lives, improving the brain’s overall cognitive functions, including memory, concentration, attention to detail, and problem-solving.

The Help Center offers an excellent place for you to start your education on the WhosOnLocation features and how they integrate, empowering you and your organization to gain the most from your subscription. As you enter the Help Center, not only are you able to answer all your questions, but additionally, you are exposed to the new features of the products enabling you as a user to improve your understanding of WhosOnLocation.

The new and improved Help Center

Our new Help Center is available right now – jump into the Help Center and check out the simplified design, faster search and refined structure yourself. It can also be accessed through the WhosOnLocation app, WolMobile, and the Contractor Portal, ensuring all users can benefit from the resources available.  And if you don’t find what you are looking for or want to know more, just reach out using the “Contact support” button at the top of each article.

Help Center or Customer support?

Our Help Center provides the quickest response to all your queries. Just start typing your question and you’ll see search suggestions and popular answers appearing below. Articles within our Help Center also aim to be as comprehensive as possible, providing in-depth step-by-step guides in each article.

How can the Help Center help you?

The Help Center provides support to your organization to ensure every member stays across any product improvements or advancements through the new ‘Product Updates’ page. 

Additionally, the Help Center offers over 500 articles covering our features, everyday tasks you may need help with, and common troubleshooting tips for ease of use. Our step-by-step structure which includes screenshots ensures the process is as easy and simple to follow along as possible. Whether you’re a location administrator, have contractors accessing the portal, or an employee of your organization registering visitors, we have articles tailored for your experience.

Read more.

2 minutes read time

The new Help Center – the answers you need, when you need them

As Leonardo da Vinci said “Learning never exhausts the mind,” and our Help Center is no exception to this. Learning is an essential part of our lives, improving the brain’s overall cognitive functions, including memory, concentration, attention to detail, and problem-solving.

The Help Center offers an excellent place for you to start your education on the WhosOnLocation features and how they integrate, empowering you and your organization to gain the most from your subscription. As you enter the Help Center, not only are you able to answer all your questions, but additionally, you are exposed to the new features of the products enabling you as a user to improve your understanding of WhosOnLocation.

The new and improved Help Center

Our new Help Center is available right now – jump into the Help Center and check out the simplified design, faster search and refined structure yourself. It can also be accessed through the WhosOnLocation app, WolMobile, and the Contractor Portal, ensuring all users can benefit from the resources available.  And if you don’t find what you are looking for or want to know more, just reach out using the “Contact support” button at the top of each article.

Help Center or Customer support?

Our Help Center provides the quickest response to all your queries. Just start typing your question and you’ll see search suggestions and popular answers appearing below. Articles within our Help Center also aim to be as comprehensive as possible, providing in-depth step-by-step guides in each article.

How can the Help Center help you?

The Help Center provides support to your organization to ensure every member stays across any product improvements or advancements through the new ‘Product Updates’ page. 

Additionally, the Help Center offers over 500 articles covering our features, everyday tasks you may need help with, and common troubleshooting tips for ease of use. Our step-by-step structure which includes screenshots ensures the process is as easy and simple to follow along as possible. Whether you’re a location administrator, have contractors accessing the portal, or an employee of your organization registering visitors, we have articles tailored for your experience.

3 minutes read time

Top 4 technologies to help employees feel safe as they return to work

It is fair to say that lockdown in the UK has been a strange and testing time with over 35% of Brits doing some form of working from home. However, with lockdown restrictions easing since 19 July 2021 people are starting to return to their workplaces, but with this comes a big challenge that businesses face in adapting office environments to a different way of working.  

But with over five million people fearing returning to work what will this look like? Without a doubt, there will be plenty of new safety protocols involving strict personal hygiene and physical distancing, but how do we make this transition as simple and as safe as possible?  

As employers, we are all navigating a different territory. The workplace we left many months ago is unlikely to be the same when we return. We haven’t experienced anything like this before, most organizations don’t have plans in place on how to return to the workplace and if they do, they haven’t been tested and in these unprecedented times the reality is likely to be very different.

Using technology to keep your employees safe

Companies across the UK face so many challenges when it comes to opening their offices again, it can be hard to know the best way to ensure employee welfare is maintained.  We’ve pulled together the top 4 features to look out for in any people presence software:

Employee and guest screening

Screening all employees and guests before they come on-site ensures only those that meet your on-site criteria are granted access. Giving you and your employees confidence that only those people who meet your organizations wellness criteria are able to gain access.

It’s also incredibly beneficial to get alerted when you encounter a person who does not meet your criteria so they can be added to a watchlist and automatically denied should they attempt to gain access.

Touchless sign in/out

The less surfaces we all touch in the workplace the better for slowing the spread of germs. Ensure your software has the option for employees and guests to enter and exit your location using a touchless kiosk, QR code poster, mobile app or via the front of house team. These systems reduce health risks, improve overall hygiene, and create peace of mind for anyone entering or exiting your organization.

On-site policy acknowledgement

To maintain the highest level of hygiene for your employees and guests. Having the ability to ask everyone entering your location to read and acknowledge your onsite policies. This could be as simple as asking them to agree that they will use hand sanitiser or keep 2 meters from another person. Ensure that any question not answered correctly someone in your team can be notified and access to denied.

Limit numbers on-site

Automatically set the number of people allowed to be on-site at any one time rather than leaving it up to an individual. This feature removes the responsibility on the  front of house team or security team ensuring anyone attempting to gain access when on-site numbers are met are denied and one of your employees are notified. A great feature for managing on-site social distancing.

WhosOnLocation offers these and other features to help you keep your organization and those within it safe and secure. Click here to learn more.

3 minutes read time

A hybrid style of work is here to stay

More so than ever are we working remotely, with employers needing to rethink office space, collaboration, and requirements within the workplace. As the world population slowly becomes vaccinated, questions are arising as to what the future of the workplace will be. A hybrid style of work is attracting attention, with employees having the ability to work in multiple different spaces, including corporate offices, coworking spaces, public spaces, and most commonly, from home.

What is a hybrid style of work?

A hybrid workplace supports every style of work, with employees confirming that at the heart of this is their desire for flexibility. This offers employees a seamless experience and gives them a greater sense of control and freedom with how they work.

Flexible work is here to stay, so it is essential that employers harness this knowledge and create a workspace that aids collaboration and suits the new style of work employees are demanding. Another significant consideration is an increased focus on employee wellbeing, improving inclusion within the workplace, whether a worker is remote or full-time back in the workplace.

What does this mean for your business?

Warren Buffet acknowledged that “the supply and demand for office space has changed significantly … and when change happens in the world, you adjust to it”. Employers that fail to harness this new style of working will fall behind, with this creating an opportunity for companies to validate employees’ concerns and provide an environment where each individual can succeed.

How can WhosOnLocation help?

WhosOnLocation can help to ensure a safe environment for employees choosing to work collaboratively and come into their workplace. We can provide up-to-date information with how many individuals are onsite at once, ensuring that there is a limit to the number of employees within the workplace, guaranteeing that physical distancing occurs. 

Health screening questions can also be included for all individuals coming on-site, including custom questions such as ‘Have you experienced flu-like symptoms in the past 14 days?”.

Top 5 benefits of a hybrid workplace

  1. Working from home allows employees to complete uninterrupted work, avoiding distractions that would usually occur within an office. On average, remote workers are 20-25% more effective when working at home, emphasizing the success of spending a few days a week at home.
  2. Employers have more time to spend on their own mental health and wellbeing after avoiding commutes to and from work each day, greatly increasing their spare recreational time with family and friends.
  3. Flexible work hours, as employees have the ability to choose the hours they work whilst still ensuring they complete their dedicated 8 hours.
  4. Office spaces can be transformed into more collaborative areas for when employees come into the office, helping to provide the sense of ‘team’ when they are all together.
  5. An increased emphasis on productivity rather than efficiency. Management has switched its focus to supporting team members with the resources they need to complete a project rather than viewing it as simply hours inputted equalling to work output 
  6. Increased savings for employers as office space is required less, therefore decreasing the amount spent on rental costs. Additionally, employees are also saving as they are now spending less time and money on a commute to work

New to WhosOnLocation?

Get started with a FREE 30-day trial today. No credit card required.

4 minutes read time

Use WhosOnLocation to meet government and organizational sign-in and contact tracing needs.

Most businesses globally are required to display a government-issued QR code which those entering their workplace need to scan. But asking your visitors to sign in to both WhosOnLocation and then a separate process for the government-issued QR code could be viewed as a cumbersome process and poor visitor experience. 

Good news, using existing tools available in your WhosOnLocation visitor sign in process you can now combine your standard WhosOnLocation sign in experience with your government-issued QR code.

Government-issued QR code

Governments globally are mandating the use of QR code posters to help with contact tracing. All visitors and employees are required to scan the government-issued QR code with their smartphones before entering a business. In the unfortunate event that a case of COVID-19 is reported, the government can use this data to trace the scope of the community and workplace outbreak and reach out to any close contacts to reduce the likelihood of further transmission.

Complementary protection

By combining the government-issued QR code system with your WhosOnLocation subscription you are adding an additional tool to your risk management strategy. Allowing you to:

  • Screen those coming on-site and identify anyone that may pose a risk to those people in your duty of care; your employees and other guests.
  • Deliver a seamless sign-in experience for your guests. 
  • Meet your compliance obligations regarding government-mandated contact tracing without having to choose between the government QR code and your people presence system.
  • Support social distancing guidelines by setting occupancy limits within your WhosOnLocation account. These will then alert you when total occupancy is nearing or has breached, these limits.
  • Easily access comprehensive people presence reporting in the unfortunate event of an alert that your workplace might have been exposed to a person of risk.

How do the two systems work together?

You can choose from three options to combine the two systems depending on the experience you want to offer your employees and guests.

Option 1 – Add the government QR code to your kiosk sign-in process

When employees and guests arrive on-site they:

  1. Follow the normal kiosk sign in process.
  2. Scan the government-issued QR code when presented with the question on the kiosk.
  3. Complete the sign in process.

Option 2 – Add the government QR code to your touchless sign-in process

When employees and guests arrive on-site they:

  1. Scan the QR code on your kiosk/poster to start the touchless sign-in process. 
  2. Follow the normal sign in process, at the end direct users to scan the government QR code poster.

Tip: As a back up we recommend having your government QR code poster displayed in your reception and at all entry points for those who can’t sign in using a smartphone.

Option 3 – QR code poster

If you don’t want to make changes to your kiosk sign in process or only use our QR code posters, we have a poster option available. When an employee or guest arrives on-site they will need to follow the steps on the poster:

  • Scan the government QR code. 
  • Scan the WhosOnLocation QR code and enter their details, answering any questions required to complete your normal sign-in process. 

To add your unique QR codes and branding to the poster we have created a design file you can edit.

Commonly asked questions

What if I already use a visitor management system can’t I provide a report from this? Unfortunately, the new rules require organizations to use government-issued QR code. Remember, the government contact tracing systems are not visitor management systems. They do not ask visitors to select a host, they do not capture other information like vehicle parking details, or ask the visitor to sign waivers or NDA’s or any of the other common visitor management workflows. 

Your visitor management system will give you detailed information of who came on-site and who they met with, it’s important to remember the government does not want to have to look through every organization’s visitor management reporting, which will differ from customer to customer.

Do any people presence systems integrate with the government-issued QR codes? Not with the government-mandated QR code systems, we are aware of. 

Will WhosOnLocation be integrated with the government-issued QR code systems? No, the government-mandated QR codes are intended for government contact tracing only. This is to help officials easily track and contain an outbreak from a single system. However, you can use the government-issued QR code service alongside WhosOnLocation. 

Need help getting set up or have additional questions?

Please reach out to our friendly Support Team.

2 minutes read time

Working from home, and the desire for social interaction

A vast majority of employees surveyed voiced opinions of their desire to regain daily interaction with colleagues, along with wanting to maintain relationships with clients and stakeholders. However, to return safely to the workplace, protective measures will need to be considered to ensure that each worker feels safe and comfortable in their office environment. How can Whosonlocation help?


Daily contract tracing

Contract tracing is a core disease control measure, helping to prevent further transmission of the virus by quickly identifying and notifying people who may be infected and contagious. 

Whosonlocation has the ability to track all individuals who have entered the building in one day, and therefore the employer can notify any individual who came in contact with an infected person in their building.

Limiting number of people on site

39% of respondents indicated that limiting the number of individuals onsite would also ease concerns of returning to the workplace, ensuring that social distancing occurred. With Whosonlocation, employers can set a maximum occupancy to limit the number of people that are permitted on-site, and once the limit is reached any further attempts to sign in will fail.

With features like contract tracing and limiting the number of occupants in a workplace, employees can return with confidence that they will remain safe throughout this continuing pandemic. This enables collaboration and connection between workers to resume, with CEO of Apple expressing that working from home is “not like being together physically… I can’t wait for everybody to be able to come back into the office.”

Touchless entry/exit

Touchless entry and exit reduces the spread of germs by eliminating the risk of transmission through high-touch surfaces, with Whosonocation offering touchless entry for employees, contractors, and visitors. 30% of respondents indicated that touch-free sign-in and out would be highly valued, helping to minimize the risk of spreading the virus, and reducing wait times. Visitors will have the ability to sign in using our WolMobile app or scan a QR code and sign in from their smartphone’s browser. No app download required.

Part three of this series focuses on a hybrid workplace, follow along to hear how Whosonlocation can help your company


New to WhosOnLocation?

Get started with a FREE 30 day trial today. No credit card required.

3 minutes read time

Transitioning back to the office: where to from here?

It is predicted that more than half of Americans, roughly 53%, are expected to return to the workplace full time within the next six months encouraged by the desire for daily human interaction, the need to reconnect with clients and stakeholders, and employers’ requirements.

However, in the ever-changing world that we are now experiencing due to the pandemic, it is clear that appropriate measures need to be taken to ensure the safety of all employees in the workplace. Brivo, a company which provides cloud-based access control and video surveillance products, collaborated with Whosonlocation to conduct a  ‘2021 Return to the Office’ survey which voiced the concerns people possessed including the need for increased vigilance for office hygiene (including protective measures), tools to ensure proximity among workers, and the tracing of all interactions that take place within the office.

59% of survey respondents indicated that they have worries to return to the office, and acknowledged the measures that could be taken to combat these. So what was indicated? 


Temperature scanning & mask detection

The temperature scanning method was most favored among survey respondents with 49% indicating this as their preferred solution within the workplace. Nonetheless, it needs to be understood that often this method only has value in specific contexts, with fever symptoms being far from universal among people who become infected with the virus. Another solution that arose throughout the survey was mask detection when entering the workplace to limit exposure, however, a mask alone is not guaranteed to stop infections.

Limiting numbers on-site

39% of individuals also mentioned that limiting the number of people on-site at their respective offices would give them confidence in returning, ensuring that physical distancing could take place at all times throughout the workday. 

Touchless door entry

Limiting the number of hand-to-door interactions also trended within survey responses, a simple yet effective approach to limit the transmission of the virus. 

Digital proof of vaccination

Another suggestion from the respondents was the idea of visitors and contractors supplying a digital proof of their vaccine before entering the workplace to ensure the highest level of safety. This easy requirement will put employees at ease, reinforcing that safety is top priority. 

CEO of Curion, a Consumer Insights company, voiced that “what we are really missing is that creativity, and that spontaneity and the ingenuity and talking to your teammates face-to-face. The whole creativity has kind of been gutted without people being together. I’ve seen a big cultural effect of connecting to your co-workers.” Returning to the workplace will help employees to reconnect and collaborate. 

Part two of this series focuses on the changing workplace and the need for social interaction between employees. Follow along to hear how Whosonlocation can help your company.


New to WhosOnLocation?

Get started with a FREE 30 day trial today. No credit card required.

2 minutes read time

Inclusive Technology: WhosOnLocation accessibility kiosk

In the past two decades, rapidly changing digital technology has become an integral part of our life. The tools, systems, and devices allow us to manage our day-to-day life efficiently. Workplaces rely on technology to make communication quicker, drive productivity, and improve on-site safety. Therefore, it is critical for employers to ensure that digital tools are accessible and straightforward to use for their employees, contractors, and visitors rather than becoming a barrier for those with disabilities.

Accessibility, in relation to technology, refers to digital content that can be successfully used by as many people as possible, including those with disabilities. More companies are committing to developing digital products that consider everyone’s needs. In practice, accessible technology offers built-in customizable features, for example, screen contrast and text size choice or screen reader capabilities.

Modern: a new theme for the sign-in kiosk

We are pleased to introduce modern, a new default theme for our kiosk that is accessible and easier to navigate for all users, including those with disabilities.

Why are we making the improvements?

WhosOnLocation believes that technology should be inclusive and consider everyone’s needs. We are committed to improving our product to ensure it’s easy to navigate for all users and meets global accessibility standards. We are proud that our modern theme makes the sign-in/out kiosk fully compliant with Web Content Accessibility Guidelines (WCAG).

What is the kiosk’s modern theme?

A kiosk using the modern theme offers a simplified design, increased font size, and enhanced color contrast. Also, the interactive elements are designed in a more prominent and visible way. These improvements allow easier and more straightforward navigation through the sign-in process, also for people who are visually impaired, color blind, or contrast impaired. The modern theme is compatible with screen readers and allows keyboard-only navigation.

Ready to get started? 

New to WhosOnLocation?

Switch your kiosk theme to modern and improve your organization’s sign-in/out experience. It’s easy: visit our Help Center for step-by-step instructions on getting started.

Get started with a FREE 30 day trial today. No credit card required.

5 minutes read time

Survey Finds Majority of Professionals Expect to Be Back in Office Full Time by Q4, Confirms Heightened Health and Safety Concerns

Worries regarding return to work include office hygiene, occupancy, commute exposure, and reliable contact tracing

BETHESDA, MD., May 13, 2021, 9:00 a.m. ET – According to the 2021 Return to the Office Survey published today by Brivo, the global leader in cloud access control and related technologies, and WhosOnLocation, a provider of people presence management software, 53% of workers expect to be back in a physical office full-time within the next six months. However, 59% of respondents have expressed health and safety concerns about returning, with the highest levels of anxiety emerging from personnel in professional services, such as finance, IT, recruitment/HR (72%), and creative services, including voluntary/charity workers, marketing/PR, arts & design (62%).

According to respondents, the biggest concerns about returning to work are:

  • Office hygiene and protective measures
  • Proximity to other workers
  • Exposure during commuting
  • Effectiveness of contact tracing

As outlined on Brivo’s Commercial Reopening Index, 58% of the U.S. is reopened with agriculture/forestry/fishing, construction, and retail as the top three reopened industries.

“As COVID vaccines roll out, organizations that have been operating remotely or at lower capacities are now planning for a return to offices and other workplaces. While some may remain remote permanently, those who are returning need to address health and safety,” said Steve Van Till, CEO, and founder of Brivo. “People need simple, practical ways to enforce contact tracing, social distancing, and healthy building requirements.”

Darren Whitaker-Barnett, CEO of WhosOnLocation, added, “Despite the shift to remote and hybrid work arrangements during the pandemic, it’s clear that the office still plays an integral role in driving culture and collaboration. Flexible technology will help organizations welcome employees back to the office while ensuring the health and wellbeing of everyone on site.”

When asked which solutions would give them the most confidence in returning, the results showed that 49% prefer temperature scanning as the main solution, with limiting the number of people on site (39%), touchless door entry (34%), and mask detection (32%) close behind. Touch-free sign-in and sign-out for contact tracing and social distancing measures were also highlighted, at 30% and 29% respectively.

For workers who remained in offices throughout the pandemic, the vast majority have been satisfied with the practices, protocols, and technologies that their organizations have implemented to protect them against COVID-19. The most common protective measures include providing masks, hand sanitizer, or other gear (73%); increasing cleaning protocols (59%); enforcing physical distancing (55%); and requiring temperature checks or thermal scanning for on-site access (48%).

Brivo and WhosOnLocation provide technology solutions to help businesses protect the health and safety of their employees, customers, contractors, visitors, students, and residents as they re-enter facilities. Organizations can leverage the Brivo Facility Safety Features and WhosOnLocation’s presence management solutions to protect everyone in their buildings and improve access control and on-site safety and security in the ‘new normal.’ Tools include occupancy tracking, contact reporting, personnel control, visitor management and reporting, touchless sign-in and mobile self-screening.

Complete Results

Complete results are available via the Brivo website in the 2021 Brivo Return to Work Report: Transitioning Back to The Office After COVID, which details why businesses are returning to the office, how COVID has changed employee needs and ways employers can address workplace concerns through touchless technology and access control.

Methodology

This survey was conducted via email in March 2021, using an audience of Survey Monkey users as respondents. Five hundred thirty-eight people took the survey. Responses came from all U.S. states except Vermont and Wyoming, with the highest numbers coming from California, Florida, New York, and Texas. Twenty-five industries were represented with the highest percentages from healthcare, IT/computing, retail, and education. A plurality of respondents occupied the staff level (44.2%), followed by manager (26%), administrator/associate (16%), director (6%), C-suite (6%), and vice president (1.38%). Slightly more males than females (52% to 49%) participated. Age brackets broke down as follows: 45-60: 33%; 30-44: 31% 18-29: 22%; 60 and older: 14%. 

About Brivo

Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.

Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.

Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com 

About WhosOnLocation

WhosOnLocation, an MRI Software company, provides people presence management software to monitor the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site. Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations. Compliant with ISO:27001 2013 for Information Security Management. WhosOnLocation serves organizations in 42 countries around the world and manages over 60 million secure movements through thousands of locations each year.

For more information, visit www.whosonlocation.com.

3 minutes read time

Tighten up your on-site security with WolScan

WolScan adds a further layer of security to your on-site visitor management. Our recent user interface update makes the scanning process simple and quick. Learn more about how to make your visitors’ registrations more efficient by using WolScan.

What is WolScan?

WolScan is an iPhone/iPad app that allows you to quickly and securely capture and register your visitor’s identity by scanning their photo ID. The information is automatically uploaded to your WhosOnLocation account, to either sign in as a new visitor or update an existing/pre-registered profile. There is no need to enter the details manually which speeds up the process for your front-of-house team.

Why use it?

For any organization that is security conscious, it is critical to ensure that only those with permission have gained on-site access.

By scanning your visitor’s photo ID you validate their identity and reduce the risk of unauthorized entry, making sure that your company property, information, and employees are protected. 

Imagine a scenario where a file with sensitive information went missing or intentional damage was discovered on site. WolScan allows you to keep a verified record of who has had access to your premises.  It is also an excellent way to reassure your auditors and insurance providers that you have a valid visitor management process in place and you have done all that is necessary to mitigate risks.

How does it work?

To verify and register visitors simply scan their photo ID using the WolScan app on your iPhone or iPad with iOS 10 or higher. Once ready, the information is automatically uploaded and saved to your WhosOnLocation account. Simple, fast, and secure!

Which documents are compatible?

WolScan allows you to automatically upload the information from all passports. It also supports driver’s licenses from the USA, Canada, United Kingdom, Australia, and New Zealand.

You can also scan generic photo IDs. The photo will be stored in your WhosOnLocation account, and you have the option to enter any other details from the photo ID that need to be retained.

How do I know the data is securely stored?

We take data privacy and security seriously. We are ISO 27001 certified and GDPR compliant. When using WolScan, the visitor information, including captured images, is sent directly to the WhosOnLocation server. No data is processed by a third party. You can also decide how long the visitor’s information is retained and set an automatic data deletion after a set period of time.

Ready to get started? 

WolScan is available to enable in your account today and is priced per device. Visit our Help Center for step-by-step instructions on getting started. 

New to WhosOnLocation?

Get started with a FREE 30 day trial today. No credit card required.

3 minutes read time

New contact tracing guidelines for Victoria, Australia

The Australian state of Victoria recently announced some new rules around the use of its contact tracing QR code service.

From 27 March 2021, all organizations are required to use the QR code service to log everyone coming on-site. So what does this mean for your business, and your WhosOnLocation subscription? 

What is the Australian QR code service? 

The Australian government is encouraging the use of QR code posters to help with contact tracing. Businesses should ask visitors and employees to scan the QR code using their smartphones to record a visit. 

When a case of COVID-19 is reported, the government can use this data to understand how the outbreak started. Officials also use the data to reach out to any close contacts to stop the spread. 

New contact tracing rules for organizations in Victoria 

All organizations* in the state of Victoria are required to display QR code posters from 27 March 2021. Businesses should encourage everyone on-site to register their visit with the QR code service. 

*We recommend you seek your own legal advice. 

What if I already use a visitor management system? 

Unfortunately, the new rules require organizations to use the government service, or an integrated third-party platform, for contact tracing. Reporting using your WhosOnLocation or other visitor management system won’t be accepted. 

Do any people presence systems integrate with the QR code service? 

No. According to the government website, there is currently only one platform that has plans to integrate with the QR code service. However, this platform is designed for contact tracing only and isn’t a full-service people presence system. 

For example, there is no functionality for visitor arrival notifications or pre-registering visitors. It also won’t support employee and contractor inductions, insurances or access control.

You will need to continue using your preferred people presence management system alongside the QR code service to maintain your current processes.

Using WhosOnLocation alongside the QR code service

Although we don’t currently have plans to integrate with the QR code service, you can still use the QR code service alongside WhosOnLocation. 

The QR code service is intended for government-mandated contact tracing only. This is to help officials easily track and contain an outbreak from a single system. 

With WhosOnLocation, you can keep the employees, contractors, and visitors entering your facility safe in a number of additional ways.

Protecting your people from COVID-19 with WhosOnLocation

Don’t forget, your WhosOnLocation subscription includes the following features: 

  • Health screening questions
  • Maximum occupancy rules
  • Deny access triggers and alerts to prevent anyone who poses a risk entering your site
  • Hygienic, touchless sign in using touch-free kiosks or posters
  • Acknowledgment notices detailing your terms of entry

Find more information here.

3 minutes read time

Media Release: MRI Software Acquires WhosOnLocation, adding global workplace safety and security offering

PropTech category founder bolsters its workplace management capabilities with addition of integrated set of employee, visitor and contractor management applications

Solon, Ohio – March 4, 2021MRI Software, a global leader in real estate software, announces that it has acquired New Zealand-based WhosOnLocation, which provides an integrated solution that empowers organizations to address workplace safety and security needs. An enterprise-class, cloud-based platform with employee, visitor, contractor and emergency management applications, WhosOnLocation extends MRI’s workplace management offering to cover anyone who might have a physical presence on a commercial property, including industries such as manufacturing, services, and education.

“We are excited to welcome WhosOnLocation to the MRI family at a time when ensuring wellbeing and safety in the workplace is more critical than ever,” says Patrick Ghilani, Chief Executive Officer of MRI Software. “The acquisition enhances the comprehensive capabilities of our integrated workplace management solutions to enable the increased business agility organizations need to reimagine their workplaces. WhosOnLocation boosts our ability to support health and security measures, covering both landlords and tenants, as well as the wider community that engages with a property – reducing risk for everyone.”

With the COVID-19 pandemic leading to an increased need for agile workplaces, WhosOnLocation enables organizations to manage presence by tracking who is onsite at a property – or across multiple locations – at any time. The solution brings additional automation and efficiency to workplace safety and security management with arrival notifications, access permissions, emergency and evacuation management, and more. WhosOnLocation’s global client base will benefit from the added resources and innovation that come with being part of a well-established industry leader.

Darren Whittaker-Barnett, WhosOnLocation’s Chief Executive Officer, notes: “MRI offers the scale and global reach we need to accelerate the growth of our business in both our existing markets and new territories. Becoming part of MRI also offers our customers the opportunity to tap into its broad range of innovative workplace management solutions, which enable organizations of all types to more effectively manage their real estate portfolios and meet today’s unique business challenges.”

Used by facilities management teams, property managers and others involved in building operations to manage visitor, employee and service provider presence, WhosOnLocation manages nearly 5,000 facilities for 1,600 customers across 46 countries. Headquartered in Wellington, New Zealand, the company also operates in Australia, the UK, Europe, Canada and the US. MRI will continue to support WhosOnLocation users without interruption.

GrowthPoint Technology Partners, a Silicon Valley-based investment bank, acted as the exclusive financial advisor to WhosOnLocation.

About MRI Software

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organisations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit mrisoftware.com.

MEDIA CONTACTS:

Platform Communications for MRI

Hugh Filman (+44 7905 044850)

or Zoe Mumba (+44 7725 832393)

mri@platformcomms.com

(US for MRI)

Rachel Antman rachel@saygency.com

+1 212-362-5837