Factory floor
May 4, 2015 1

8 visitor management challenges multiple location organizations face

Posted by:Jay Thompson-Munn

There are several challenges multiple location organizations face when looking to deploy a standardized visitor management system. A recent experience with one of our multi-location customers was how to update 75 independent kiosks, across 32 locations, with a revised visitor questionnaire to comply with upcoming changes to Workplace Safety regulations. So let’s take a look…

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Customer support happy people
April 24, 2015 0

How good is your Customer Support? And will you tell the truth?

Posted by:Jay Thompson-Munn

Would your company lay it all on the table and expose how satisfied your customers are with your performance? For WhosOnLocation, like any business, the customer’s trust is critical and contributes towards cementing our reputation and brand values. Transparency is the key to driving the right behaviors from our teams and ensuring our marketing noise…

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stairs in lobby
March 29, 2015 3

3 tips for providing great visitor experiences at reception

Posted by:Jay Thompson-Munn

There is much more to great visitor experiences than a well-designed reception area with soft seating, the morning paper, mints on the counter, and an offer of tea, coffee, or water. Whilst all of these get a tick in the must do’s column the investment is wasted if the visitor has to wait longer than…

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What technological innovation will make the PC visitor kiosk obsolete?

Posted by:Jay Thompson-Munn

Technological innovation has a way of making even the most widely used things, that we use every day obsolete. Around 705AD Ts’ai Lun invented paper, and as we all know it went on to become one of the most important inventions ever. Revolutionising communications, story-telling and most importantly the recording of information. So what about…

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Top 5 Soon to be Released WhosOnLocation Features

Posted by:Jay Thompson-Munn

WhosOnLocation’s Q2, 2015 update will be launching shortly and will offer a bevy of new features. These are my top 5 picks based on the feedback we receive through our community ‘request a feature’ forum.   1.  Service Provider Management Does your organization engage with external service providers like contractors and suppliers? Do you have…

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