Featured post
3 minutes read time
WolScan adds a further layer of security to your on-site visitor management. Our recent user interface update makes the scanning process simple and quick. Learn more about how to make your visitors’ registrations more efficient by using WolScan.
WolScan is an iPhone/iPad app that allows you to quickly and securely capture and register your visitor’s identity by scanning their photo ID. The information is automatically uploaded to your WhosOnLocation account, to either sign in as a new visitor or update an existing/pre-registered profile. There is no need to enter the details manually which speeds up the process for your front-of-house team.
For any organization that is security conscious, it is critical to ensure that only those with permission have gained on-site access.
By scanning your visitor’s photo ID you validate their identity and reduce the risk of unauthorized entry, making sure that your company property, information, and employees are protected.
Imagine a scenario where a file with sensitive information went missing or intentional damage was discovered on site. WolScan allows you to keep a verified record of who has had access to your premises. It is also an excellent way to reassure your auditors and insurance providers that you have a valid visitor management process in place and you have done all that is necessary to mitigate risks.
To verify and register visitors simply scan their photo ID using the WolScan app on your iPhone or iPad with iOS 10 or higher. Once ready, the information is automatically uploaded and saved to your WhosOnLocation account. Simple, fast, and secure!
WolScan allows you to automatically upload the information from all passports. It also supports driver’s licenses from the USA, Canada, United Kingdom, Australia, and New Zealand.
You can also scan generic photo IDs. The photo will be stored in your WhosOnLocation account, and you have the option to enter any other details from the photo ID that need to be retained.
We take data privacy and security seriously. We are ISO 27001 certified and GDPR compliant. When using WolScan, the visitor information, including captured images, is sent directly to the WhosOnLocation server. No data is processed by a third party. You can also decide how long the visitor’s information is retained and set an automatic data deletion after a set period of time.
WolScan is available to enable in your account today and is priced per device. Visit our Help Center for step-by-step instructions on getting started.
Get started with a FREE 30 day trial today. No credit card required.
3 minutes read time
Since January 26, 2020, the world has watched closely as the outbreak of coronavirus has moved swiftly across the globe.
The World Health Organization has developed educational material on what to do should you be affected by coronavirus. This program details what it is, how to protect yourself, myth busters, travel advice, and technical guidance. The guidelines include; washing hands, staying educated and remaining diligent. You are most likely armed with a business continuity plan which will help you make decisions based on predetermined guidelines, should your organization become affected.
As a WhosOnLocation customer, you can go one step further to ensure you are taking all the necessary steps to protect your organization.
Every organization has its own way to manage guests on site but by making a few edits to your processes you can further reduce your organizations’ exposure to coronavirus by alerting the relevant members of your team to a possible risk.
By taking a few simple steps you can add an extra layer of security to your organization by adding a question and triggers to your sign in process. These steps could be especially helpful for customers in manufacturing, construction or those with large amounts of external guests.
Below is an example of a sign in question along with the options you could take to notify relevant parties within your organization. You may not need all of the options depending on your guest policies and procedures.
Example sign in question: “In the last 14 days have you suffered from the flu or traveled to China?” Answer “Yes” or ”No”.
If your guest answers Yes you could implement all or some of the following steps:
Use these links for more information on setting up custom questions, triggers, and guest notifications.
Not a WhosOnLocation customer but interested in protecting your organization? Click here to take a free 30-day trial.
5 minutes read time
In 2016, OSHA conducted 31,948 total inspections. This seems like a significant number, but considering OSHA has jurisdiction over approximately 7 million worksites, you soon realize the odds of having an inspection at your worksite is relatively low. But what if it was you? Do you have systems in place good enough to pass the surprise audit that could be at any given time?
While the likelihood of an OSHA inspection is low for most businesses, being aware of what happens during an OSHA inspection, and preparing for it, will help you have a safer workplace and could mean the difference between a pass or failed result.
Apart from workplaces with ten employees, every other organization has the possibility of being audited. OSHA has both unprogrammed and programmed inspections. Unprogrammed inspections include employee complaints, injuries/fatalities, and referrals whereas programmed inspections focus OSHA’s enforcement resources towards the industries and employers where known hazards exist and are prioritized in the following order:
Usually, OSHA conducts inspections without advance notice. Employers do have the right to require compliance officers to obtain an inspection warrant before entering the worksite, however, this isn’t a good idea as it could trigger a stricter audit (and raise possible red flags). It’s wiser to give them a good first impression and work with the inspector as much as possible by answering questions honestly (without offering any additional information).
If an inspector finds violations of OSHA standards or serious hazards, OSHA can issue citations and fines. Violations are categorized as:
The citations describe OSHA requirements allegedly violated, list any proposed penalties, and give a deadline for correcting the alleged hazards.
In settling a penalty, OSHA has a policy of reducing penalties for small employers and those acting in good faith. For serious violations, OSHA may also reduce the proposed penalty based on the gravity of the alleged violation. Alleged willful violations will not have any good faith adjustments.
The biggest mistake organizations make when they are hit with a surprise audit is that they are not prepared. It seems extremely obvious, but preparing for an audit is often put on the back burner as there are no deadlines; therefore, it is not a priority.
Instead of putting preparing for an audit in the too hard basket, be proactive, and use an application like WhosOnLocation that will save you time and money in the long-term. WhosOnLocation stores all data electronically; therefore, you will be able to search, sort, analyze, and retrieve data easily and quickly, perfect for an audit situation.
Employers are required by OSHA to perform hazard assessments and safety training for each type of job performed in the workplace. Employers need to make sure that their employees have completed their required training as well as keeping them entirely up to date on what hazards exist for each job and how they plan to reduce those hazards.
Paper-based systems make this difficult as they are easily lost, hard to update, and even wasteful. Instead, whenever there’s an updated process, or a new hazard or regulation, you can use WhosOnLocation to update the changes electronically and can then be easily distributed out to employees at induction. You can also put employees, contractors and visitors through safety training at sign in and /or induction that asks them to accept that they have completed this training before they are allowed on site.
To show the auditor you have been following the correct steps, you must keep careful records. WhosOnLocation reports will give you access to information on almost everything you need, including training records, worker compensation files, insurance, and third-party audits, to name just a few data points. You’ll be able to access information during an audit easily.
Whether you’re part of a high-risk or a low-risk industry, there is still a chance you could receive a surprise audit, so you need to make sure you are prepared at all times. There’s no better way to put your mind at ease than to know you’re on top of everything.
5 minutes read time
As we round out 2019 we have one final very important job – keeping our ‘biggest’ customer safe at his busiest time of the year. Welcome to the 12 days of Wolmas.
Before any toy making takes place, Santa needs to make sure the elves go through the correct induction process so they are aware of the workshops health & safety and security policies, as well as the correct and approved procedures for undertaking or controlling the enormous tasks and jobs they have ahead of them. WhosOnLocation’s Induction Management also makes it easy for Santa to maintain induction records so he can be sure which elves have or haven’t undertaken the correct training.
Santa wants this Christmas to be his best yet, which is why he brought in some elf consultants to make sure everything is planned in detail. Being the extremely organized man he is, Santa pre-registered all of the elf visitors and sent them a WolPass. This includes date, time and location of the event with a Google map of the directions. Santa also includes parking tips, Wi-Fi availability and workshop tips in one convenient email.
Our mobile app, WolMobile, allows Santa to sign in and out no matter where he is in the world. All he has to do is open the app and press the sign in button. It’s as simple as that! Mrs Claus loves the new app as she is now able to track Santa’s progress.
Santa made sure he installed our exciting webhook integration so he could connect his WhosOnLocation account to the internet of things (IoT). As soon as Santa signed into the stables to retrieve his reindeer, Rudolph’s nose lights up, ready for the night ahead. He also uses it when the first elf signs into the workshop to automatically turn the lights, heating, and even the coffee machine on. It’s basically magic.
Oh no, the elves have a broken machine, this is the last thing they need on the workshop production line. Chief Elf Officer sends an instant message to let those on-site know they have a machine down. Whether it be a toy machine breakdown, reminding the elves of the number of days left until Christmas or even an abominable snowman warning, everyone will be sure to get the notice. This means that even Santa is kept up to date on the information at hand, halfway around the world.
Mrs Claus was wondering if Santa would be home for dinner, checking his geolocation it’s dinner for one. Using the follow-me feature (Mrs Claus made sure he was) on the geolocation report shows her where Santa is in the world, at any given time.
To make sure Santa didn’t have one too many prosec-ho’s at last night’s Christmas party we did a quick check using the Alcolizer to confirm there was no side effects and he’s safe to fly the night sky. In high risk jobs, it’s important to know those operating machinery, transporting heavy loads or working on ladders are in a fit state to do so.
Santa is on an extremely tight schedule, so a breakdown is the last thing he needs. But if it does happen, Santa has piece of mind that he can use SOS to quickly and easily raise an alarm in the event of an accident or high-stress situation. The alarm will notify the designated elf responder that there is a problem, automatically sending the location of Santa and his reindeer.
If Santa decides to get a bit fancy when visiting all of the countries in the world, he can use our multi-language feature to check in gifts at the Kiosk. Our multi-language offering goes further than just the Kiosk; push, email and SMS notifications all support multi-language, too. However, the elves started to get a bit confused when Santa decided to practise his Italian via text messages.
WolGuard ensures your organization is safe and secure, and that those entering it are authorized to be on-site. The Chief Elf Officer receives information about the contractors who are on-site so he can make sure they can do the job properly.
Our Deliveries feature enables Santa to self check his last sack of deliveries using the Kiosk and starts the long journey back to the North Pole.
After 510,000,000km, WolMobile automatically signs Santa out so he can have a much deserved good night’s sleep.
WhosOnLocation provides people presence management software that monitors the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site.
Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations.
WhosOnLocation serves organizations in 39 countries around the world, protecting billions of dollars in assets and IP, and managing over 20 million secure movements through over 2500 facilities each year.
11 minutes read time
As the year draws to a close, we are also closing out the decade. As we talked about this around the office we realized that it’s been a little over 10 years since the inception of cloud visitor management.
We sat down with our CEO and Founder Darren Whitaker-Barnett to talk through the evolution of visitor and people presence management over the last 10 years and what his predictions are for the future of the industry and WhosOnLocation.
No problem, happy to share the love. The opportunity to reflect is a privilege.
It’s a decade! I started with an early concept/version in 2010, launching WhosOnLocation in 2012.
Yes, I’ve seen quite a few changes, and these have been driven by the rapid adoption of new technologies and changes in the geopolitical landscape. On the technology side, we have seen a big pivot from client-side visitor management to visitor management as a cloud service. This change has, in turn, had a great effect on the accessibility, affordability, and scope of the visitor and people presence market as a whole. Pre the era of ‘cloud services’ visitor management was really the domain of high security facilities, government agencies, and the largest of corporate entities only. But the cloud delivered lower cost options, easier deployment, and a rapid acceleration in new functionality. As a result, visitor management has been adopted by small and medium sized businesses and not-for-profits. We have also seen applications and services evolve to meet the specific needs of particular sectors like schools, healthcare, manufacturing, and utilities.
When we first started WhosOnLocation our buyer was a cloud-native administrator or IT Business Analyst. We knew more about cloud services than they did, regulatory, political, or geographical considerations had next to zero influence on the decision, and we were largely left to sell based on receptionist productivity gains and improved visitor security practices. Where your data resided no one really cared. As long as the uptime was 99.99% it simply came down to ‘does the solution solve our problem’. Today the world is a different beast.
Trust is now a huge part of the engagement process. Social media and the inappropriate use of ‘your’ personally identifiable data is now a topic around water coolers. Data is stored and transferred between countries at the speed of light, and the awareness of how organizations use data has never been more in the public conscious. If you are going to allow a service to manage who enters and leaves your facilities then the service provider had better be able to provide evidence and give assurances that they have controls in place to ensure the retention of data sovereignty, have adequate protection to facilitate the transfer of information, be compliant with GDPR and/or Privacy Shield, and demonstrate that they meet internationally recognized ‘trust’ certificates in the form of ISO Accreditation and/or SOC 1 and 2 Type reports, and align with standards prescribed by the likes of ITAR, C-PAT, and many others.
The impact of geopolitical influences was never more apparent than when President Barack Obama signed the Patriot Sunsets Extension Act on May 26, 2011; which allowed a continuation of roving wiretaps and searches of business records. This saw an unprecedented reaction from non-US corporates, businesses, and government agencies seeking to remove any cloud services from US owned or controlled data stores. Of course, time does heal many wounds, along with the adoption of recognized data handling standards, treaties, and inter-country regulatory frameworks like GDPR and Privacy Shield. Today AWS, as one example, provides the necessary architecture configurations to ensure data sovereignty amongst other elements of data security.
Gosh, as a company we’ve had many. For me personally, it’s:
I strongly believe that intelligence, innovation, wisdom, creativity, vision, and leadership does not sit with those with managerial titles. We have, from day one, encouraged every member of our team to make a contribution and participate in all aspects of our business. This has brought high levels of innovation and continuous improvement and gives employees the opportunity to set the rules and landscape for the future of WhosOnLocation. Our early employees (most are still employees) have helped the company grow and drive systems to ensure success.
The biggest explosion is with data: Business insights, business intelligence, big data, call it what you will. Don’t just think ‘who’, ‘where they are from’ and ‘date and time of entry; today’s systems will allow you to know:
Innovation is incredibly important. It’s not just about window dressing the product. Innovation runs through the DNA of WhosOnLocation. From the retention of employees to a better way to operate or doing something better or less taxing. It’s also important to maintain a leadership position and voice of authority in the market. Overall it’s about making sure customers are always seeing the value and delivering what they need before they need it. We need to keep innovating, it’s important to keep relevant – I’d never want to suffer a Nokia or Kodak moment where they didn’t see the innovation coming.
We sure have released some great features and enhancements over the last 10 years. My personal favorite is WolEvac. WolEvac brings the entire dream to life. The original genesis for WhosOnLocation was to help organizations account for people in their duty of care using a world-class integrated system offering visitor, contract and employee management. If you look at WhosOnLocation without WolEvac we are an identity access management service. We are leaders in our field but no one else is doing evacuation management like we are, when you combine this with our other features in one product we’ve got all the bases covered. I’m really looking forward to the refresh of WolEvac in 2020.
Don’t sweat the small stuff and let my employees succeed quicker by allowing them to fail fast.
Scope Beyond the Visitor: We are already seeing services that enable organizations to manage ‘all people in their duty of care’, not just visitors. Today’s enterprise systems manage visitor, contractor, vendor, supplier, and employee presence in a single service, and I see this becoming more prevalent as the integration of IoT and analytics with presence systems becomes more entrenched in both building management systems, health and safety systems, and security platforms.
Big Data Analytics and AI: The adoption of advanced data analytics, machine learning, and AI within the physical security and safety industries is only in its infancy. As organizations capture larger data sets around the presence of people accessing their facilities; the symbiotic relationship between this data and real-time video, facial recognition and ID matching services, and the IoT will become essential ingredients in the recipe for strengthening the safety and physical security of people, assets, and IP within an organization’s care.
‘Smart Offices’ and ‘Smart Workplaces’: Today, organizations are integrating automated systems faster than ever before, making their offices and workplaces super-efficient, bringing down operating costs, and also creating a suitable and well-connected working environment for employees. However the availability of presence systems that enable an organization to not only manage visitor presence but also that of employees, contractors, vendors, and suppliers in a single service also enables the ‘scope’ of the ‘smart workplace’ and its ROI to extend beyond the employee.
To be the world leader in the integrated people presence space by helping enterprise organizations around the globe manage their safety and security in one place across employees, visitors and service providers.
Yes, it’s really exciting to be involved in an industry that is relatively new and sharing the exciting adventure with a group of companies like ProxyClick, Envoy, Sine, PassagePoint, and SwipedOn. Together we are leading the way in bringing robust and scalable visitor management to the forefront as facility managers are looking at how best to manage the safety of their people, assets, and IP.
No, because I still have a lot more I want to do. So many companies in the world are not able to keep people safe, we want to help show them how. The job is undone. We are just getting started!
WhosOnLocation provides people presence management software that monitors the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site.
Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations.
WhosOnLocation serves organizations in 39 countries around the world, protecting billions of dollars in assets and IP, and managing over 20 million secure movements through over 2500 facilities each year.
4 minutes read time
Updated: January 2020
With the rapid evolution of geolocation technology we are now faced with the issue of apps following our every move without really knowing where that information is ending up. Not all app users are comfortable with this type of data collection, which presents challenges for businesses that need this information to give you a stronger user experience or like ourselves that need it to keep you safe. So how do we get big brother to leave us alone but also get the most out of this revolutionary technology?
A geolocation is the identification or estimation of a real-world geographic location of an object, such as a radar source, mobile phone, or internet connection. The coordinates generated from the geolocation (latitude and longitude) are used to determine a location, such as a street address.
Geolocations are used to plot courses, track elevation changes, see location history, find nearby shops, tag images on social media, check in to locations and get the local weather information. We also use it every day to make our lives easier, to interact with other people, to solve problems, to set goals, to track anything.
Our WolMobile app for iOS and Android is designed to keep you safe while working (onsite, remotely or moving between locations). For WolMobile to work effectively it needs access to your location permissions. Here’s an overview of the key features to keep you safe and secure while in your employer’s duty of care:
If your organization is using automatic sign-in/out, they will have a geofence set up around your organization’s. Once your phone has registered as having crossed into the geofence (using your location information), you’ll be automatically signed in or out.
Should you need to send for immediate help, tapping the SOS button will send a notification to your location information to your organization’s nominated SOS Responder(s). The notification contains your location information as part of the alert ensuring assistance can locate you as quickly and efficiently as possible.
If you’re working in a high risk situation, alone or traveling between sites, your organization may ask you to use the ‘Follow Me’ feature. Designed for your safety, ‘Follow Me’ alerts your nominated safety contact if you need assistance in an emergency, to check in with you throughout the day or have spent too long at a high risk or restricted area.
If your organization has multiple sites, WolMobile will use your location in a similar way to Google Maps, providing you with directions, maps, the distance to other locations and ordering the list with the closest locations first.
The majority of apps on your smartphone can track your location, however, you have to give them access first. If you have downloaded an app that has requested to use your location information you would have been given the option to ‘Always allow’ or ‘Only when using the app’.
‘Only when using the app’ seems like the more appropriate option but with WolMobile because we need your location to know whether you’re on or off site or if something was to go wrong you must select ‘Always allow’ when prompted, for WolMobile to work accurately.
The good news is we’re not always tracking you. WolMobile only tracks your location when you’re signed into a location or moving between locations. Once you sign out and finish work at the end of the day, your location will no longer be reported on.
It’s also worth noting that only selected individuals with admin access to WhosOnLocation will be able to see your location whilst you’re signed in.
Update: January 2020
We’re always making improvements to our products. Since we first published this blog in November, we’ve already improved WolMobile’s geolocation reporting feature. The latest update brings a whole host of new features, including the ability to filter the map by who’s on or off site, get more information when you hover over a person’s pin and search the map by Service Provider Organization name, to see the location of everyone on-site from that company.
Set up WolMobile today.
3 minutes read time
If you’ve received one of these messages you’ll know how effective an instant message can be to communicate in a fast and efficient way.
“I’m running 5 mins late”
“Northbound lane closed due to incident”
“Gale force warnings due, stay inside”
“Your support request was received – thanks”
“Panic alarm activated. Stay in current location”
Instant messages are not new, in fact, they date back to well before the internet and smartphones. In the early 1970s, the earliest version of an online chat facility was launched, it was called Talkomatic and allowed five people to chat simultaneously.
Fast forward to 2010 and the world of instant messaging has exploded with the launch of Facebook, Twitter, WhatsApp, and WeChat (to name a few), intertwining instant messaging in our everyday lives. We have all become quite familiar and reliant on this technology, even our dentist is using an instant message to remind us of our next appointment.
With instant messaging intertwined in our day-to-day lives, it’s a natural extension to use it in our work lives to communicate with employees, contractors, and guests while they are on site.
Have you had to communicate any of these scenarios to any of your team recently?
How did you share these messages with your employees, contractors and/or guests? The response we generally get is email. Email just doesn’t cut it, it is often missed causing incidents that the email intended to avoid. However, most people carry their smartphone making it hard to ignore an instant message. An instant message allows you to communicate in an easy, efficient and timely manner.
With WhosOnLocation’s Instant Message feature you can communicate company-wide, to just a single location, to particular employees or just to contractors. Who you send an instant message to depends on the message but the options are endless for both sending and the message you communicate.
Instant Message is included in all WhosOnLocation subscriptions. To find out how to use click here or to get started with WhosOnLocation click here to start your free 30-day trial.
WhosOnLocation provides people presence management software that monitors the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site.
Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations.
WhosOnLocation serves organizations in 35 countries around the world, protecting billions of dollars in assets and IP, and managing over 20 million secure movements through over 2500 facilities each year.
3 minutes read time
The safety of everyone on-site is the most important part of your role as a facility manager, which becomes difficult if you don’t have the right resources available to you at a moment’s notice. If you are still using a paper-based book you have the potential to breach regulatory requirements, particularly when it comes to accounting for and verifying the safety of everyone on-site in an emergency.
As a facility manager, you will know that you need to comply with regulations to account for the safety of those on-site. While the exact regulatory requirements vary from country to country, one thing remains globally consistent; the need to have processes and procedures in place to account for employees, visitors, and contractors in an emergency event.
WhosOnLocation was born out of an evacuation event unable to be properly managed with a paper-based visitor book. The book was left inside the building as they were evacuating, leaving those responsible for the evacuation unable to verify the safety and security of everyone on-site. In a modern digital workplace, this occurrence is more widely spread than you would think.
A paper-based system works, however, you are at risk of not being able to account for those on-site which results in your organization violating safety regulations and or someone losing a life. It’s time for a 21st-century digital solution.
How can you possibly account for employees, visitors, contractors or anyone on-site if you don’t know who they are or where they are located? This is where a well-implemented electronic visitor management system is capable of delivering numerous benefits to your business.
You’ll instantly see an increase in the accuracy of the data gained and maintained when using an electronic system. Your visitors can be made aware of on-site rules, sign NDA’s and scan photo ID for a further layer of security ensuring only those allowed on-site gain entry.
With all visitor information stored electronically, you’ll be able to search, sort, analyze and retrieve data easily and quickly. These reports will give you access to information on who has signed in/out, who they were visiting and time spent on-site to name just a few data points. You’ll be able to easily access information during an emergency event.
Your visitors can sign-in themselves via a self-service kiosk or be signed in by your front-of-house team. The host is instantly notified of their arrival via email, SMS or push notifications. Ensuring a faster sign-in process for both your visitors and the front-of-house team.
To ensure that no unauthenticated visitors are on-site, electronic visitor management can be connected to a printer to issue temporary badges to visitors with the visitor’s photograph and watch lists ensure unwanted guests are not granted access.
By switching to an electronic visitor management system you can free up your front-of-house team creating cost saving in time and increasing productivity levels. An electronic system can easily scale with your growth and provide incredible value, in the long run, making it a more feasible, safe and secure alternative than a paper-based system.
4 minutes read time
Does your company need a better, more efficient system when it comes to delivering parcels? WhosOnLocation has you covered. Introducing our Deliveries feature that’s sure to free up your front of house team, remove trip hazards, and encourage employees to collect their parcels as soon as they arrive. Deliveries help you create a more organized and productive workplace, and is included in all subscription plans. Keep reading to discover how using the Deliveries feature can change your front of house team’s working day.
Your front of house team no longer need to spend time managing deliveries. Using the Deliveries feature removes the long-winded process of receiving the package from the delivery driver, phoning or sending an email to the recipient, and then searching high and low when the recipient comes to collect it. WhosOnLocation creates a streamlined delivery system with automatic notifications and a formalized process for storing post.
No one likes a messy, disorganized workspace and that includes your front of house team and visitors. With immediate notifications, there’s no longer any need for parcels to pile up or pose a trip hazard. With on-screen notes instructing delivery drivers on where parcels should be stored, your front of house will look much tidier. Pair that with a process that runs itself like clockwork, and your staff will be much happier, too.
Prevent any confusion over who’s signed for an important parcel with the ‘signature-required’ feature. Once Deliveries are enabled, your delivery driver can select ‘signature required’ at the Kiosk when registering a parcel. This immediately alerts the recipient they need to come and sign for their parcel, avoiding the age-old question of who signed for what, and where is it stored.
What if a parcel is sent to a department rather than a specific person? Fear not, WhosOnLocation has thought of everything… The set-up of this feature allows for the addition of ‘recipient groups’ to the system. If a parcel was sent to your ‘marketing department’, the nominated recipients from this department will receive notifications to collect the parcel. This is a great feature for receiving catering as it ensures someone will be there to pick it up.
Do you want to track how many deliveries are coming through your reception each day? Or do you have a parcel that’s gone missing and needs to be tracked down? A record of each delivery is stored in WhosOnLocation, making it easy and simple to pull reports whenever you need them. For each delivery, you can track exactly when the parcel was delivered, who it was for, and whether a signature was required.
Create a cohesive Kiosk display with our customizable Deliveries button. The Deliveri es button sits underneath the Sign In and Sign Out buttons, and can be customized to fit with your company and existing Kiosk design.
Receiving different types of mail? You can specify your different delivery types. There are five default ‘delivery types’: Parcel(s), Mail, Flowers, Food, and Other – any of which can be removed. There is also an option to add your own, specific to your business. For example ‘IT equipment’ or ‘catering’. Delivery drivers are presented the available options to select from when registering a parcel, and this information can be pulled through into both your notifications and reporting, so you know exactly what’s been delivered and when.
Don’t have a Kiosk? Don’t worry. All of the above steps can be carried out by your front of house team, using the Sign-In/Out Manager. The delivery driver simply hands the parcel over, and your front of house team can register the parcel in WhosOnLocation to automatically notify the recipient.
Whether it’s personal post for employees, business post for specific departments or even catering for events, the Deliveries feature makes the process a whole lot smoother.
So what are you waiting for? Enable this feature today and create a seamless delivery system in your workplace. Your front of house team will thank you!