Running more than one location? Add multiple locations under the same Account. Choose the right plan for each location. All Plans include the Standard Feature set and our awesome opt-in Add-ons.
Simply click the Free Trial button, enter your details and you are away. You get to use all features and Add-ons during your trial. We provide you with awesome support when you need it.
A Guest is a non-employee of your organization, they could be a visitor or contractor.
Easy. Think about the number of visitors and contractors you get on an average day and align this to the corresponding plan guest limits.
Generally an employee will sign-in and out once a day and they work 220 business days a year that is 220 sign-ins.
A sign-in is how we register an employee, visitor or contractor entry and exit from the location.
Great question. One sign-in and sign-out is counted as one movement.
We do not supply hardware as part of your WhosOnLocation account. Most of our customers can start their trial using hardware they already have – this could be an iPad or a spare touch screen PC.
Depending on how you deploy WhosOnLocation will dictate the hardware needed, the most common set-ups are:
Receptionist sign-in: Signing guests in and out via reception requires no hardware, you can do this via the reception PC. However, you may wish to issue passes so a label printer and possibly a barcode scanner will be needed.
Self sign-in: For guests to be able to self-sign-in, a kiosk will be required.
Many customers with heavy guest traffic have both a kiosk and a reception team deployed, this does not affect your subscription. We suggest you configure and deploy the best solution for you.
All Plans include the Standard Feature Set and our opt-in Add-ons. See a full feature list here.
No, however, we do have overage for Plans which exceed yearly SMS credit limits. Overage is charged on an annual basis at the renewal anniversary date.
SMS overage is charged at the following rates per SMS:
New Zealand $0.14c NZD
Australia $0.14c AUD
UK £0.05 GBP
If your currency is not listed you will be charged in USD. Pricing excludes GST, VAT, and any other local taxes you are liable to pay.
Any unused SMS balance will expire on annual renewal.
We’d be sad to see you go. We will work out the average SMS usage for the 12 month period and if you have used more SMS than what your average monthly allocation is we will charge you for the additional SMS usage.
Yes, we charge a minimal service fee of $5 per month for each roaming site.
A roaming site is any ‘active’ location loaded on your account which does NOT have any people movements processed i.e. a visitor, contractor or employee. You may choose to have all your employees loaded into the site for other uses such as notifications and employees roaming between your organization’s offices.
Yes, we have a number of packages available if you would like us to manage the setup of your WhosOnLocation account. Talk to our Customer Support Team for more details .
Yes there are discounts available if you deploy WhosOnLocation to 5 or more locations anywhere in the world – contact us for Custom Pricing.
We do not charge a setup fee as we have designed WhosOnLocation so you can easily set-up your account and optimize it for your needs yourself. However, we recognize that many of our users are busy and we offer a number of packages for WhosOnLocation to set-up your account for you. Contact our Customer Support Team for more information.
No, this is included in your plan.
Yes we refer to these as our Master Subscription Agreement. The term of the agreement is 12 months commencing the day after your Trial expires. You can pay monthly in advance or annually in advance. Regardless of payment frequency you can terminate your subscription with 30 Days’ written notice anytime.
No problem. The Plan you are initially placed on is determined by you after your 30 day free trial. It is a decision determined in good faith and the Plan you go on is based on your forecasted Guest and/or Employee sign-in count over a 12 month period.
If you go above the limits of your plan before your renewal date, we will calculate the Plan you could be on, and place you on that plan. We will send a wash-up invoice for the difference between what you paid and what you should have paid up until the breach of sign-ins.
All plans can be paid on invoice by credit card or bank transfer on a monthly or annual basis. Our subscription Plans exclude VAT, and any other local taxes you are liable to pay.
Yes we do have payment conditions:
When paying by Credit Card
When paying by Bank Transfer
If your account meets the criteria and you’re interested in paying on invoice by bank transfer, please contact Customer Support – we’d be happy to help.
You can start/ stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades.)
Yes. If you are on monthly billing and want to move to annual this can be done at your monthly renewal.
Yes they are, we want to ensure you can use the full product.
Add-ons need to be enabled by the person who registered for the trial. If you need assistance, please contact firstname.lastname@example.org.