Pricing

Simply click the Free Trial button, enter your details and you are away. You get to use all features and Add-ons during your trial. We provide you with awesome support when you need it.

A Guest is a non-employee of your organization, they could be a visitor or contractor.

A sign-in is how we register an employee, visitor or contractor entry and exit from the location.

Great question. One sign-in and sign-out is counted as one movement.

Yes, we have a number of packages available if you would like us to manage the setup of your WhosOnLocation account. Talk to our Customer Support Team for more details.

No, we do not supply hardware. Most of our customers start their trial using hardware they already have – this could be an iPad or a spare touch screen PC.

Depending on how you deploy WhosOnLocation will dictate the hardware needed, the most common set-ups are:

Receptionist sign-in: Signing guests in and out via reception requires no hardware, you can do this via the reception PC. However, you may wish to issue passes so a label printer and possibly a barcode scanner will be needed.

Self sign-in: For guests to be able to self-sign-in, a kiosk will be required using an iPad, tablet or touch-screen PC.

Many customers with heavy guest traffic have both a kiosk and a reception team deployed, this does not affect your subscription. We suggest you configure and deploy the best solution for you.

All Plans include the Standard Feature Set and our opt-in Add-ons. See a full feature list here.

No, however, we do have overage for Plans which exceed yearly SMS credit limits. Overage is charged on an annual basis at the renewal anniversary date.

Push Notifications remove the reliance on SMS and the subsequent cost they incur. Receive visitor notifications instantly using our app WolMobile.

SMS overage is charged at the following rates per SMS:

New Zealand $0.14c NZD

Australia $0.14c AUD

USA $0.05USD

Canada $0.05CAD

UK £0.05 GBP

If your currency is not listed you will be charged in USD. Pricing excludes GST, VAT, and any other local taxes you are liable to pay.

Any unused SMS balance will expire on annual renewal.

We’d be sad to see you go. We will work out the average SMS usage for the 12 month period and if you have used more SMS than what your average monthly allocation is we will charge you for the additional SMS usage.

A roaming site is any ‘active’ location loaded on your account which does NOT have any people movements processed i.e. a visitor, contractor or employee. You may choose to have all your employees loaded into the site for other uses such as notifications and employees roaming between your organization’s offices.

Yes, we charge a minimal service fee of $5 per month for each roaming site.

Each of your locations requires its own subscription plan. The subscription plan will be based on the needs for the location. Here is an example:

Yes there are discounts available if you deploy WhosOnLocation to 5 or more locations anywhere in the world – contact us for Custom Pricing.

We do not charge a setup fee as we have designed WhosOnLocation so you can easily set-up your account and optimize it for your needs yourself. However, we recognize that many of our users are busy and we offer a number of packages for WhosOnLocation to set-up your account for you. Contact our Customer Support Team for more information.

No, this is included in your plan.

Yes we refer to these as our Master Subscription Agreement. The term of the agreement is 12 months commencing the day after your Trial expires. You can pay monthly in advance or annually in advance. Regardless of payment frequency you can terminate your subscription with 30 Days’ written notice anytime.

No problem. The Plan you are initially placed on is determined by you after your 30 day free trial. It is a decision determined in good faith and the Plan you go on is based on your forecasted Guest and/or Employee sign-in count over a 12 month period.

If you go above the limits of your plan before your renewal date, we will calculate the Plan you could be on, and place you on that plan. We will send a wash-up invoice for the difference between what you paid and what you should have paid up until the breach of sign-ins.

All plans can be paid on invoice by credit card or bank transfer on a monthly or annual basis. Our subscription Plans exclude VAT, and any other local taxes you are liable to pay.

Yes we do have payment conditions:

When paying by Credit Card

• If you wish to pay monthly we require payment by credit card.
• If you wish to pay annually you can pay on invoice by credit card or, bank transfer if your account meets our bank transfer eligibility criteria.

When paying by Bank Transfer

• We accept payment by bank transfer on invoice:
  • If your monthly or annual invoice exceeds NZD$250.00, AUD$250.00, CAD$250.00, USD$195.00, GBP£145 excluding taxes.

If your account meets the criteria and you’re interested in paying on invoice by bank transfer, please contact Customer Support – we’d be happy to help.

You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades).

Yes. If you are on monthly billing and want to move to annual this can be done at your monthly renewal.

Yes they are, we want to ensure you can use the full product.

Add-ons need to be enabled by the person who registered for the trial. If you need assistance, please contact support@whosonlocation.com.