December 18, 2019 0

Top 5 Commonly Asked Questions

Posted by:Sophia Hickman onDecember 18, 2019

Have you ever had a question that you’re sure must have been answered before but you don’t know where to find the answers? Well, to make it easier for you, we have put together a small list of commonly asked questions. 

If you’ve got other questions, we’ve got you covered in our extensive Helpdesk.  Our Helpdesk has a large range of help articles, set up guides, video tutorials, training, and tips & tricks. 

Top 5 most asked questions: 

1. How do I add employees to my account and then make them an administrator? 

Employees can be added to your account manually, via a CSV import or using SyncPortal. 

Adding employees manually: 

Through your WhosOnLocation desktop application, you can add employees manually. This would be the best option if adding a single employee. Follow this step by step help article to learn how.

CSV import:

Great for adding multiple employees at once with just a few clicks. Follow this help article to learn how.

Sync Portal:

If you choose to use Sync Portal your employee information will sync automatically from an external database, e.g. a 3rd party apps, to WhosOnLocation. For more information click through to the help article.

Granting Administrator rights:

Once you have added employees, any Administrator can assign an employee, user roles relevant to their location. This includes making them an Administrator. Follow this step by step help article to learn how.

2. How do I give my employees access to log in?

To grant employees access to log into your WhosOnLocation account, you need to send a login permission email. You must be an administrator to do this. Follow this help article to learn how.

3. How do I add additional basic questions? 

You can create custom questions for using with your Kiosks Custom Questions. These questions can only be displayed on the Kiosks. Follow this step by step help article to learn how to create custom questions.

Once you’ve created your questions, don’t forget to activate them on your Kiosk. Learn how. 

4. How do I download/set up the new WolMobile?

If you’re a new user to WolMobile, you can enable the integration and start configuring the settings from scratch. Follow this guide to walk you through the set up.

Once configured, invite your users to WolMobile by sending them a unique WolMobile Code. Follow this help article to learn how.

If you’re currently using the original version of WolMobile and want to migrate to the new version, which we would highly recommend, you can use this migration guide.

5. Having issues printing badge passes? 

Learn how to install and configure your printer settings for Visitor and Service Provider badge pass printing.

We hope you found what you were looking for. For any other queries please contact the Helpdesk.

About WhosOnLocation

WhosOnLocation provides people presence management software that monitors the safe and secure movement of people through buildings and work sites. Our powerful, cloud-based solution unites visitor, contractor, employee, and emergency management, enabling organizations to secure their facilities and ensure the safety of every person on-site.

Armed with a rich, unified source of people presence information, our users are empowered to make more strategic, data-driven decisions that mitigate risk, reduce overhead costs, and streamline operations.

WhosOnLocation serves organizations in 39 countries around the world, protecting billions of dollars in assets and IP, and managing over 20 million secure movements through over 2500 facilities each year.

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