Employee Experience
November 12, 2020 0

Technology, employee experience – How it can aid your customer experience

Posted by:Bridie Kruck onNovember 12, 2020

Customer experience is rooted in the DNA of most organizations. It’s the way we welcome, onboard, grow and retain our customers. Due to this organizations are always striving to deliver the best possible customer experience and measure it as one of their key drivers for success. 

Does the delivery of an amazing customer experience happen due to magic or something else? It’s by no means magic, it’s a known fact that great customer experience is driven out of a great employee experience.  To continue to drive amazing customer experiences we need to ensure we are driving amazing employee experiences. 

What drives a great employee experience? 

A great employee experience is driven out of many things. Starting from the moment the candidate arrives for an interview. CIO magazine says it’s everything your employee encounters and undergoes as their career progresses that forms their experience as an employee. 

Does technology play a role in employee experience? Yes, it does. When we think of technology in the workplace think beyond the obvious and consider why so many organizations are rolling out smart offices. Is it for the swanky technology or to help their employees?  

What is a smart office?

Smart offices are not new, they date back as far as 1996 and are designed to improve the office environment allowing employees to work smarter, better and faster. 

A smart office uses technology to assist with tasks which in turn removes menial tasks and helps employees focus on the things they love doing. 

The smart office is a growing market and is set to hit 57.06 billion USD by 2025.  

You may even be working within a smart workplace today but not even know it. Some of the common smart office technologies are:

Meeting room booking systems consist of software for conference room scheduling and also hardware interfaces or digital signage. The software allows company employees or guests to book meetings online or through an app.

Smart sensors are network-connected sensors that detect events or physical changes in the environment. In offices, smart sensors are commonly used to measure CO2, air quality, and occupancy levels.

Guest management software that helps free up or remove the need for a receptionist. Knows when a contractor’s insurance has expired, who is allowed onsite, when, and where. Screen guests and employees to ensure they meet your health requirements before gaining access onsite – particularly helpful in the COVID-19 environment we are working in. 

Voice control makes tasks easier, announcing a guest has arrived onsite, booking a conference room, starting a phone call or sending an email, Alexa for business performs all these things using voice commands. 

Access control improves efficiencies and helps ensure people, assets, and resources are secure and protected. Allowing only those with the right access to enter your organization. 

The benefits of using these types of technology is increased employee productivity, improved retention, simplified work scheduling, improved relationships, along with safer and secure work environments. 

With a smart office do we have new security threats?

Anything connected to the internet brings a possible security threat. But like all threats, they can be managed. 

When using a visitor management tool like WhosOnLocation, ensure they follow the highest security standards including ISO: 27001, PCI/DSS Service Provider Level1 and/or SOC II compliance. 

If using voice-controlled devices, turn on the mute button so recording does not happen. If using the likes of Alexa AWS shares a number of key steps to take to ensure your company information is safe. 

How to smart office with WhosOnLocation 

As a WhosOnLocation customer, you are already using smart technology to manage your guest, employee, and evacuation management. 

We offer a number of integrations you can connect to for your smart office like Alexa for voice services, Brivo for access control, or webhooks to turn your lights off when the last person has left the office for the day. The options are endless!

Back to our original question can smart offices help customer and employee experience? We believe they can if well managed to create a win-win for customers, employees, and employers. Will you be implementing smart office technology in your workplace?  

Not a WhosOnLocation customer? Take a free 30-day no-obligation trial and see how you can smarten up your office. 

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