Your sign in process just went fully touchless

Our most anticipated feature of the year has landed – fully touchless sign in is now available in your account. So what does that mean for customers, and how can you get started? We’ve covered everything you need to know in this blog post, so you can create a touchless kiosk today. 

What is touchless sign in? 

Touchless sign in is a hygienic way to allow visitors, service providers and employees to mark themselves as on or off-site. 

There are many ways to sign in using WhosOnLocation, but the most common is to use a touch screen kiosk. When the COVID-19 pandemic hit earlier this year, we all became more aware of the ways viruses and bacteria are spread – and for many, a touchless kiosk became a requirement.

A touchless kiosk

Although we already offered touchless sign in for pre-registered visitors, and auto sign in/out via our WolMobile app, there are a number of great WhosOnLocation features which couldn’t be used in tandem with these options. 

Our latest enhancement utilises the kiosk and all of the great features which accompany it, so you can get the full WhosOnLocation experience touch-free. 

How does it work? 

Our touchless sign in solution uses a QR code to enable visitors, service providers and employees to scan and sign in on their smartphone. Here’s how it works in four simple steps: 

Same great kiosk experience 

Touchless kiosks are easy to set up, and will carry over all your existing kiosk settings. Touchless kiosks work seamlessly with your favourite WhosOnLocation features, including: 

• Custom questions
• Photo capture
• Badge pass printing
• Multi-language sign in
• Acknowledgment notices
• Signature capture for NDAs and waivers

Security first 

As an ISO 27001 accredited company, you know you’re in safe hands with WhosOnLocation. We’ve taken a number of measures to ensure touchless kiosks are secure. 

How we’re keeping your facility secure

Auto-refresh QR codes

QR codes immediately refresh after every use, so no one can sign in to your facility unless they are actually on-site. In the unlikely event a group scans the code at the same time and attempts to sign in together, the code will only be valid for the first five people who follow the link. 

Manual codes

For those who aren’t able to scan QR codes, we also offer the option to input a code manually. These manual codes update whenever the QR code refreshes, and there is a limit to the number of times a device can input a code. 

Time limits

To ensure touchless sign in only used as intended, we’ve imposed a number of time restraints. For example, once a QR code has been scanned, the user must start signing in within 5 minutes. Once started, they must complete sign in within an hour. 

Once signed in, they will only have access to the sign out page, and won’t be able to navigate back to the kiosk questions. The sign out page will time out if not used within 24 hours. 

Suggested settings for you

When you enable your touchless kiosk, there are a number of settings we suggest you review. They include:

Search result drop downs

To protect the data of your visitors, service providers and employees, we suggest you disable the returning visitor search function, and require an exact match when searching for names. This will prevent guests capturing names in your database on their smartphone. 

Triggers

Does your facility use triggers to unlock doors when someone signs in? Unlike a visitor signing in at a fixed kiosk, with touchless, the visitor does not need to be physically next to your door to sign in. If your facility has strict security needs, and you feel uncomfortable with doors unlocking remotely, you may wish to review your current process.  

Photo capture

Finally, you may want to make photo capture optional rather than required, to enhance the visitor experience. It isn’t uncommon for visitors to have restrictive camera settings for their smartphone, and feel uncomfortable about granting permission to access their phone’s apps. We recommend you give your guests the chance to skip this step.

Downloaded our handy poster

Place this poster next to your kiosk and help guide your visitors through the touchless sign-in process. 

What’s next?

The hard work doesn’t end there – we’ll be bringing custom questions to WolMobile and the front of house sign in/out manager soon. Watch this space… 

Ready to get started? 

Enabling touchless sign in is easy. This article will walk you through it in no time.